Public Service Aide

The City of Sunrise is more than a workplace — it’s a community built on our Three Pillars: Customer Service, Collaboration, and Transparency. We’re committed to creating an environment where innovation thrives, teamwork is celebrated, and every employee has the opportunity to grow and make a lasting impact.

As a full-service municipality and one of South Florida’s premier cities, Sunrise offers competitive salaries, comprehensive benefits, professional development opportunities, and a strong culture of recognition. Whether you’re helping residents, shaping policy, or improving city operations, you’ll be part of a team that’s passionate about service excellence and community pride.

We take pride in being home to the back-to-back NHL Stanley Cup Champion Florida Panthers, a vibrant arts and entertainment district, and a diverse community that truly embodies what it means to Live, Work, and Play in Sunrise.

Looking ahead, the City is exploring an Alternative Work Schedule designed to further support employee work-life balance — providing eligible staff with two three-day weekends per month through an every-other-Friday-off model. This initiative is expected to roll out in the early part of 2026, reflecting our continued focus on flexibility and employee well-being.

ILLUSTRATIVE TASKS

• Works an assigned shift at the main entrance of the public safety building or at one of the police district substations. Greets visitors upon entering the building, ascertains the purpose of the visit and notifies the proper party that they have a visitor.
• Issues and collects visitor passes, obtains identification and prevents the public from entering restricted areas.
• Answers phones and directs calls to the appropriate person or unit for assistance.
• Employees in this assignment may be called upon to retrieve and replenish department equipment and supplies utilizing manual lifting or wheeled carts, move, organize or discard various light equipment or supplies located within storage facilities or other light manual labor duties as required.
•  Receives and signs for subpoenas and notices of deposition from County civil authorities and ensures that these documents are available for Department employees.
•  Receives mail from external sources and distributes both inter and intra-Departmental mail.
• Performs related work as required or any other task deemed appropriate by administration for the improvement or maintenance of organizational efficiency.

• Works an assigned shift operating radio equipment and various vehicles, including cars, vans, and small pick-up trucks, sets speed monitors on trailers and other security-related equipment as required.
• Responds to non-criminal accidents, investigates parking violations, and handles disabled and/or abandoned vehicles. Performs traffic control at fire and accident scenes and at intersections when necessary.
• Handles police civil complaints where there is no potential danger, provides assistance at school crossings and assists at crime scenes when necessary. Investigates vehicle and property damage after the fact. Assists in preserving order at rescue operations at scenes of disaster and other similar incidents.
• Prepares various reports on minor criminal incidents, prepares necessary documents and may be called upon to testify in court
• Employees in this assignment may be called upon to retrieve and replenish department equipment and supplies utilizing manual lifting or wheeled carts, move, organize or discard various light equipment or supplies located within storage facilities or other light manual labor duties as required.
• Performs related work as required or any other task deemed appropriate by administration for the improvement or maintenance of organizational efficiency.

• Works an assigned shift in the Records Unit and may operate NCIC and FCIC terminals, route administrative calls within and outside of the agency.
• Prepares various reports on specific minor criminal and civil incidents, mostly on delayed incidents which can be reported over the phone rather than having personnel respond to the scene.
• Operates various computer and printing equipment, teletype on local, state and national networks for clerical needs of field service.
• Employees in this assignment may be called upon to retrieve and replenish department equipment and supplies utilizing manual lifting or wheeled carts, move, organize or discard various light equipment or supplies located within storage facilities or other light manual labor duties as required.
•  Performs related work as required or any other task deemed appropriate by administration for the improvement or maintenance of organizational efficiency.

• Controls the orderly flow of vehicle and pedestrian traffic in/out of the Broward County Arena complex. Assists pedestrians crossing roadways. Places traffic cones at pre-determined locations prior to and immediately after events at the Broward County Arena in order to funnel vehicle traffic into specific traffic corridors.
• Employees in this assignment may be called upon to retrieve and replenish department equipment and supplies utilizing manual lifting or wheeled carts, move, organize or discard various light equipment or supplies located within storage facilities or other light manual labor duties as required.
• Performs related work as required or any other task deemed appropriate by administration for the improvement or maintenance of organizational efficiency.

• Employees in this assignment are assigned to the Administrative Service Division working in designated on-site warehousing facilities.
• Receives, unloads, stores, ships, counts, and inventories equipment (both large and small), office and maintenance supplies, clothing, perishable and non-perishable goods, personal protective equipment, Department forms, special event equipment, hurricane preparedness equipment, and   other ancillary equipment as deemed necessary. Validates packing slips/tickets or invoices to ensure merchandise shipped is received.
• Coordinates invoices or purchase orders with the Department Administrative Officer to ensure integrity.
• Determines if delivery of merchandise is full or partial and posts appropriate shipping receipts for end users.
• Places supplies on appropriate shelves or in various bins; labels items with stock numbers for movement to storage facilities/bins; issues supplies in response to employee requests; maintains appropriate stock levels of all equipment and orders the appropriate amounts when those level reach the reordering limit; notifies supervisors of defective equipment either through visual inspection or employee generated concerns.
• Assembles, packs and transports or arranges for transportation store equipment and material; assists in moving supplies from one area to another; may be required to lift heavy items with the assistance of mechanical stock moving equipment or other motor driven vehicle when the occasion demands; lifts and moves equipment manually commensurate with abilities and climbs ladders/stairs as needed to arrange materials on shelves/floors.
• Cleans warehouse facility and related areas and keeps equipment in a neat and orderly fashion; maintains proper security precautions by locking cabinets, storage bins, drawers, doors (proper/bay), or any other entry/exit warehouse points; maintains security devices in working order (alarms).
• Develops and implements computerized inventory control for a large variety of equipment and supplies.
• Develops, implements, and evaluates methods and procedures for the storage and issuance of equipment and supplies.
• Operate a fork lift vehicle inside the warehouse to move and assemble a variety of supplies and equipment.
• Performs related work as required or any other task deemed appropriate by administration for the improvement or maintenance of organizational efficiency

• Graduation from an accredited high school, vocational school or G.E.D. equivalency diploma.
• PROOF OF THE HIGHEST LEVEL OF EDUCATION MUST BE SUBMITTED AS AN ATTACHMENT WITH APPLICATION. (Applications without attached proof of education will not be processed for consideration.)

• One (1) year of full-time paid experience in a position dealing with the public (Specialized technical education and training in related field may substitute for experience requirement.)
• Proficiency with Word and Excel preferred
• Must have the ability to work various shifts
• Applicants cannot be convicted of any felony or misdemeanor involving moral turpitude

1. Sunrise Police Department Background Questionnaire. This booklet can be downloaded by clicking the link. Please note it must be typed AND notarized.
2. Social Security Card
3. Driver’s License
4. High School Diploma or GED Certificate required
   • Transcripts preferred 

• Possession of a valid Florida driver's license with an acceptable driving record
• Possess the skills necessary in operating a forklift vehicle in a safe and effective manner. (Support Services Unit)
• Maintain certification from the National Safety Council which meets OSHA and ANSI standards. (Support Services Unit)
• Possession of a certificate issued by the National Safety Council that attests that the assigned employee has completed the eight (8) hour training course from Forklift Training Institute of National Safety Council. Employee is required to maintain this certification every three (3) years. (Support Services Unit)
• Assignment to the command post position at the Broward County Arena complex requires certification as a 911 public safety tele-communicator
• Assignment to the Crime Scene Unit requires specialized certification/education and additional governmental work experience
• Certain special event traffic control duties require the successful completion of an eight (8) hour training course in traffic control and direction
• Ability to successfully complete the Police Service Aide Academy

•  Must have sufficient strength and agility to permit lifting, moving materials and other stock or equipment; kneeling, bending, reaching and climbing steps or ladders. Sitting or standing for prolonged period of time required. Must have the ability to operate a City issued motor vehicle and/or forklift.

• Work is performed in various environments depending on assignment including standard office setting, warehouse, and police station and in the field at various public locations within the City. Shifts and work hours may vary and may include evenings, weekends and holidays. Some assignments may require exposure to adverse conditions including but not limited to: varying temperature; inclement weather and/or other adverse environmental conditions.

• The ability to perceive and differentiate visual cues or signals. Tasks require the ability to communicate orally and in writing. Requires ability to adapt to frequent changes in workload and to adjust priorities quickly as circumstances dictate while completing tasks within established time frames. It also requires interaction with employees from all City departments/divisions and the public
  a forklift vehicle in a safe and effective manner. (Support Services Unit).

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of the geography of a large controlled-access facility and the surrounding area.
• Knowledge of procedures and actions required in a fire emergency.
• Knowledge of the operating characteristics of various radio communications devices.
• Knowledge of the proper legal functions of governmental agencies sufficient to answer or redirect citizen inquiries.
• Knowledge of departmental regulations pertaining to complaints.
• Knowledge of the roadways and political boundaries of the local area.
• Knowledge of first aid principles and skill in their application.
• Ability to react quickly and calmly in emergencies.
• Ability to deal effectively and equitably with people under various circumstances.
• Ability to prepare accurate written reports of activities and investigations.
• Ability to communicate verbally in a clear manner and to communicate effectively with the general public by telephone using good diction skills and a clear speaking voice.
• Ability to cope with a wide range of interpersonal situations and remain calm and focused.
• Ability to meet specific physical requirements as established for specific assignments.
• Ability to obtain relevant and complete factual information relative to the situation or call.
• Ability to complete a variety of records and forms rapidly and accurately.
• Ability to understand and follow moderately complex verbal and written instructions.
• Ability to establish and maintain effective working relationships with management, city officials, supervisors, fellow employees, vendors, the general public and other outside organizations.
• Ability to work independently and to complete various tasks or activities assigned.
• Ability to enforce rules and regulations with firmness, tact and impartiality.
• Ability to operate a motor vehicle, communications equipment, alarm systems, mini-computer systems and other security and safety equipment.
• Ability to express ideas clearly and concisely, both verbally and in writing.
• Ability to work within a warehouse environment.
•  Ability to count incoming stock, reconciles invoices, shelve and store supplies and materials.
• Ability to issue and receipt materials for supply and inventory purposes.
• Ability to develop and implement a computerized inventory control system for a large variety of supply items and equipment.
• Skill in the safe operation of a motor vehicle.
• Assignment to the Crime Scene Unit requires one (1) year of professional experience working in a crime laboratory or within a Criminal Justice Crime Scene Unit.
• Ability to establish and maintain professional working relationships with City officials, general employees, industry professionals, and the general public.
• Ability to communicate effectively and persuasively, both verbally and in writing to individuals as well as groups.
• Ability to withstand pressure of competing priorities and varied responsibilities and work efficiently and effectively to develop win-win solutions.
• Ability to evaluate the impact of alternative courses of action and evaluate circumstances of an innovative, new or unprecedented nature.

BENEFITS PACKAGE SUMMARY
GENERAL EMPLOYEE
HIRED ON OR AFTER 10/01/23

City-Paid Medical Benefits:
• Group Health Insurance: The City pays for 100% of the cost for single coverage for full-time employees and 66.66% of cost for Dependent/Family Coverage. Upon retirement and separation from City employment, employee receives a monthly stipend of $350 per month, applicable toward retiree health coverage.
• Life Insurance: $30,000
• Accidental Death & Dismemberment (AD&D): $10,000
• Employee Assistance Program (EAP) through Cigna Behavioral

Retirement:
• Employee Contribution = 8%
• Vesting = 10 Years
• Normal Retirement Benefit = 2.5% of pensionable earnings for each year of creditable service
• Average Final Compensation (AFC) = 3 best consecutive earning years
• Maximum Benefit = 80% of AFC, not to exceed $80,000.
• Normal Retirement = Age 62 and ten (10) years of creditable service
• Early Retirement = Age 57 and ten (10) years of creditable service, 3% annual reduction for each year prior to normal retirement age
• 13th check based on monthly retirement, payable if the pension plan funding status is equal to or greater than 100%. Paid in December each year following retirement
• Deferred Retirement Option Plan (DROP) = 4 years/48 months maximum
• DROP Interest Rate = 4%, compounded annually

Longevity:
Based on successful completion of full-time, continuous service with the City, employee shall receive the following:
Years of Creditable Service                Longevity Benefit*
10 Years                                                        2.5%
15 Years                                                        2.5%
20 Years                                                       5.0%
* Longevity Benefit calculated on employee’s base rate of pay

Paid Holidays:
Employees receive the following City-paid holidays:
• New Year’s Day
• Martin Luther King Day
• Memorial Day
• Juneteenth
• 4th of July, Independence Day
• Labor Day
• Veterans’ Day
• Thanksgiving Day
• Friday after Thanksgiving
• Christmas Day

Annual Leave:
Annual leave may be taken as earned after completion of (90) calendar days. Maximum accumulation each fiscal year is 290 hours. At time of resignation or retirement, employee is paid for all annual leave accrued at their current rate of pay. Annual leave is accrued based on continuous, full-time service with the City, as follows:
Completed Months of Service           Total Hours Accrued Annually
Up to and including first 60 months                    96 hours/12 Days
Greater than 60 months through 120 months     136 hours/17 Days
Greater than 120 months through 204 months   176 hours/22 Days
Greater than 204 months                                      216 hours/27 Days

Annual Leave Cash Out:
Employee can opt to receive a non-pensionable cash payment twice per year for up to forty (40) hours of annual leave, provided accrued annual leave bank does not fall below eighty (80) hours.

Floating Holidays:
Upon completion of (26) weeks of full-time employment with the City, employee shall be entitled to utilize up to five (5) floating holidays per fiscal year. Floating holidays shall not carry over to the next fiscal year.


Perfect Attendance:
For every six (6) months period (April 1 - September 30) and (October 1 - March 31) in which, no sick or unpaid leave is utilized, an employee shall receive ten (10) hours of annual leave credited. Employees who qualify for a consecutive Perfect Attendance benefit shall receive fourteen (14) hours of annual leave credited for each applicable consecutive earning period.

Sick Leave:
Each employee earns (96) hours (12 days) of sick leave annually with no waiting period for use and unlimited accrual. Upon separation of City employment due to resignation, employee shall receive payment of all accrued sick leave at a rate of twenty-five percent (25%) of the employee’s current rate of pay at time of resignation. Upon separation of employment due to retirement, employee shall receive payment of all accrued sick leave at a rate of fifty percent (50%) of the employee’s current rate of pay at the time of retirement.

Sick Leave Conversion:
After completion of one (1) year of continuous, full-time employment with the City, an employee may convert their unused portion of their first six (6) days (maximum of forty-eight (48) hours) of accrued sick leave into annual leave. Conversions are subject to the following: A minimum of 96 unused sick leave hours accrued prior to hours being converted, total eligible sick leave hours to be converted shall be reduced hour-for-hour by any sick leave hours utilized during the eligible benefit period, and conversion subject to annual leave accrual cap.

Bereavement:
Qualifying City-paid Bereavement Leave as follows:
• In State = Up to 3 Days
• Out of State = Up to 5 Days

Tuition Reimbursement:
After one (1) year of full-time employment
• 100% reimbursement for a grade of A or B
• 50% reimbursement for a grade of C
• $250 books/lab reimbursement per semester

Credit Union:
We Florida Financial Bank & Credit Union – 8890 NW 44th Street, Sunrise, FL. 33351

Optional Voluntary Benefits (paid by the employee):
• Single or Family Dental Insurance Coverage
• Single or Family Vision Insurance Coverage
• Accident Advantage
• Life Insurance Coverage
• AD&D
• Short Term Disability
• Critical Care Protection
• Cancer Protection Assurance
• MissionSquare Retirement Compensation Programs
o 457 Deferred Compensation Plan
o 401(a) Governmental Purchase Plan: Newly hired