Purchased Referred Care Clerk

Definition

Definition: Under close general supervision, this position performs a variety of clerical support duties in support of Purchased/Referred Care (PRC) and Centralized Scheduling, including providing support to the PRC Coordinators, Medical Support Assistants, Schedulers, and Providers. Supervision is provided by the Centralized Scheduling Supervisor or other management personnel as identified. This job class is treated as FLSA non-exempt.

Distinguishing Features: The Clerk job class is the entry level clerical class where work assignments typically have clear instructions for completion and work is reviewed for accuracy and compliance with established standards and/or procedures. Work is performed in the Salt River Health Clinic or the off-site centralized scheduling department according to established guidelines and procedures, and is reviewed or monitored frequently until familiarization or accuracy is evidenced.

Essential Functions: Essential functions may vary among positions and may include the following tasks, knowledge, skills, abilities, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not intended to be a comprehensive listing of tasks performed by all positions in this classification.

Examples of Tasks

1. Reception: As the first contact in the department, greets visitors and directs callers to appropriate staff and/or provides requested services.

• Answers routine questions, assists visitors/clients in completing a variety of forms and other materials used in the assigned work area.

2. Phones: Answers multi-line phone and directs call appropriately, and/or provides requested information, or takes messages for staff members as needed.

• Maintains and/or schedules appointment calendars for work unit staff.

3. Mail: Opens, date stamps, and routes incoming mail (internal and external) to appropriate staff.

• Maintains adequate inventory of office supplies needed for work unit and orders additional materials and supplies as needed.
• Prepares various types of correspondence, fliers and packages for mail out as required.

4. Administrative: Maintains unit files, which may include confidential / sensitive files, by organizing and filing forms, correspondence, records, reports and/or other related information alphabetically, numerically or in accordance with another established system.

• Follow up on Purchased/Referred Care (PRC) referrals, initiate referral notifications by obtaining information from patients, family members, providers and Professional and non-professional staff from external providers; updates the patient's registration database, including but not limited to income information, third party information, and any other information required to meet the eligibility factors of PRC Program.
• Makes appointments, works closely with PRC Coordinators, and maintains accurate and current electronic record keeping system for PRC program.
• Retrieves information from files in response to requests from staff or the public.
• May transport documents or other data to other departments and throughout the Tribal complex.
• Serves as back-up for other office support staff, such as the PRC Coordinators, Medical Support Assistants, and Schedulers.
• Assists in the maintenance and operation of various office machines.
• Photocopies/scans appropriate information at the request of staff and/or the public.

5. Computer: Prepares letters, memos, reports, or other documents using a personal computer.

• Enters information into a database on a personal computer.
• Processes work orders, invoices, and other forms/documents used in the assigned work unit.

6. Miscellaneous: May run errands to other departments which requires driving.

• Maintains safe and clean working environment by complying with procedures, rules, and regulations; adhering to infection-control policies and protocols.
• Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
• Contributes to team effort by accomplishing related results as needed.
• Performs other job related duties as assigned by the Manager or designee to maintain and enhance department operation.

Knowledge, Skills, Abilities and Other Characteristics:

• Knowledge of the culture, customs, traditions, history and government of the Salt River Pima-Maricopa Indian Community.
• Knowledge of formats used for a variety of correspondence and reports.
• Knowledge of general office practices and procedures.
• Knowledge of the staff and services provided by the assigned unit.

• Skill in following oral and written instructions, policies, and procedures.
• Skill in establishing and maintaining effective working relationships with other staff and the public
• Skill in operating a variety of standard office equipment including photocopiers, FAX machines, typewriters, scanners and personal computers.
• Skill in listening well, and communicating effectively with Community members and employees having varying educational backgrounds and values.

• Ability to understand and follow oral and written instructions which may entail procedural or technical detail.
• Ability to read, comprehend, interpret and follow verbal and written instruction, policies and procedures
• Ability to be flexible, adaptive and work effectively in a fast-paced environment
• Ability to respond to inquiries in a timely, accurate and courteous manner.
• Ability to learn job-related material primarily through oral instruction and observation.
• Ability to provide excellent customer service.
• Ability to clearly communicate verbally and in writing.
• Ability to lift & carry 25 lbs.

Minimum Qualifications

• Education: Graduation from high school or GED equivalent is required

For enrolled Community members without a GED, must obtain a GED. Requires participation in the HR GED Program and successful completion of the Arizona state certified exam in order to continue employment with SRPMIC.

• Experience: Typing or keyboarding familiarity is required.

Experience equivalent to six (6) months performing a variety of customer service work is preferred.

Experience performing clerical and office support tasks preferred or;

Completion of a high school course or program in Office Practices, General Business or related field is preferred.

• Equivalency: Any equivalent combination of experience and education that will allow the applicant to satisfactorily perform the duties of the job may be considered when filling the position.
• Underfill Eligibility: An enrolled Community Member whom closely qualifies for the minimum qualifications for a position may be considered for employment under SRPMIC Policy 2-19, Underfill

Special Requirements

• Any equivalent combination of experience and education that will allow the applicant to satisfactorily perform the duties of the job may be considered when filling the position May be required to work outside normal work hours including nights, weekends and holidays.
  
• Employees in, and applicants applying for, jobs providing direct services to children are subject to the "Community Code of Ordinances", Chapter 11, "Minors", Article X. "Investigation of Persons Working With Children".
  

Prior to hire as an employee, applicants will be subject to drug and alcohol testing. Will be required to pass a pre-employment background/fingerprint check.

"SRPMIC is an Equal Opportunity/Affirmative Action Employer" Preference will be given to a qualified: Community Member Veteran, Community Member, Spouse of Community Member, qualified Native American, and then other qualified candidate.

In order to obtain preference, the following is required: 1) Qualified Community Member Veteran (DD-214) will be required at the time of application submission 2) Qualified Community Member (must provide Tribal I.D at time of application submission),3) Spouse of a Community Member (Marriage License/certificate and spouse Tribal ID or CIB is required at time of application submission), and 4) Native American (Tribal ID or CIB required at time of application submission).

Documents may be submitted by one of the following methods:
1) attach to application
2) fax (480) 362-5860
3) mail or hand deliver to Human Resources.
Documentation must be received by position closing date.
The IHS/BIA Form-4432 is not accepted.

Your Tribal ID/CIB must be submitted to HR-Recruitment-Two Waters.

Benefits:

The SRPMIC offers a comprehensive benefit package including medical, dental, vision, life, disability insurance, and a 401(k) retirement plan. In addition employees enjoy vacation and sick leave and 13 paid holidays.