Regional Maintenance Coordinator

Key Purpose

The Regional Maintenance Coordinator is responsible for ensuring the smooth operation of multiple client locations by coordinating maintenance activities. Their key responsibilities include scheduling and overseeing preventative maintenance, promptly addressing reactive maintenance calls, and using a facility management system to track and manage all related tasks. They must maintain accurate vendor documentation and provide on-call and after-hours support as needed, to minimize risk to the business. This role requires strict adherence to work order ticketing procedures and budget management. The Coordinator facilitates essential support for various client locations, which includes site access.

Additionally, they oversee change control processes and permits, and collaborate with operations teams, vendors, and property management to ensure vendor compliance with all requirements. The position also entails managing small projects, coordinating building and network shutdowns, overseeing repairs, scheduling preventative maintenance, and ensuring that vendors meet established standards and guidelines.

Success Criteria

• Coordinate between sites on account needs across the region
• Delivery on contract promises, increased effectiveness and/or efficiency of delivered services through deployment of ISS standards and concepts leveraging innovation and best practice opportunities
• Ensure customer KPIs are met
• Successful delivery of prioritized projects and programs
• Develop own skill base in line with agreed appraisal, taking responsibility for increased performance, and ensuring continued self-improvement
• Participate and embrace the development opportunities

Key Areas of Collaboration and Influence

• Support the team, and report to the Regional Director of Operations
• Work closely with the Engineering Team supporting the Region and the Account
• Work closely with the entire Operations Team supporting the Region
• Present as the liaison to the vendors
• Communicate effectively with colleagues within the Business Unit and across the company so that information is disseminated effectively
• Participate in project groups and meetings as required
• Create/lead meetings when needed
• Raise concerns to management timely
• Apply critical thinking to support offices in the region

Ideal Candidate Experience

• Basic building systems knowledge to provide support and work with vendors
• Positive "Do what it takes to get it done" attitude
• Self-motivator
• Works well with others
• Must have the ability to juggle multiple activities
• Must be able to take ownership and follow through on all works
• Must have ability to effectively communicate orally and in writing
• Must have the ability to adapt communication style when needed
• Must be willing to accept, perform, and assist in promoting change
• Microsoft Office - Advanced Outlook, Excel, Word
• Knowledge of Facilities Management Software (Tririga/FieldFlex, preferred)
• Must be able to receive and follow instructions/direction
• Should be able to work and interact with all levels of management personnel, vendors, and contractors

Key Accountabilities

• Manage vendor relationships, including obtaining quotes, issuing purchase orders, validating completed work, reconciling invoices, and managing site access
• Troubleshoot issues and manage resources, including coordinating with landlords and onsite service providers
• Oversee small project management activities, such as building or network shutdowns and repairs. - Ensure that tasks and responsibilities contribute to meeting KPIs and preventing KPI failures due to ineffective work order management.
• Coordinate daily requirements and requests to facilitate office services for the company
• Collaborate with vendors to ensure that assets are operational and meet all customer KPIs
• Provide remote support for multiple locations
• Set up maintenance vendors and coordinate their onsite work
• Provide updates to the team regarding all scheduled and emergency work
• Maintain and update all equipment asset systems and databases
• Code invoices for approval, ensuring they are allocated to the correct cost centers before processing for payment
• Manage monthly budgets to ensure adherence to financial limits
• Oversee and coordinate special projects as required by the Facilities Department

Physical Demands & Work Environment

• Sitting at a computer
• Walking/Inspecting sites when needed
• Must be able to lift a minimum of 10 pounds
• Must be able to work under pressure and time deadlines
• Must be able to respond to emergency issues and repairs, including after normal work hours

ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $73825 per year - $85450 per year pay Final compensation will be determined based on experience and skills and may vary from the range listed above.

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.