Residency Classification Specialist

Residency Classification Specialist

Arizona State University

University Registrar Services

Campus: Tempe

100074BR

Job Description

Are you looking for employment where you can make a difference working with students? Are you a self-starter who works well independently but also has experience working on a team? Are you a problem-solver with a keen attention to detail? If you enjoy the challenge of working in a high-volume, student-focused environment, this may be the position for you. University Registrar Services is seeking a dynamic individual to join the Residency Classification Office at the Tempe campus to educate and advise students on the requirements for residency classification while reviewing applications and documentation. The ideal candidate will possess strong customer service skills, will communicate effectively, be tech-friendly, and have experience in higher education. If you are looking for an opportunity to grow professionally, acquire new skills, and work for a leading innovator in higher education, we encourage you to apply. 

Arizona State University offers a comprehensive benefits package that includes valuable employee benefits to enhance the total compensation of its staff. This package includes:

• Tuition Reduction Program for staff members, their spouses, and dependents.
• Low-cost health, dental, vision, and life insurance benefits available on day one.
• Retirement program designed to promote long-term savings and provide income upon retirement.
• Paid time for volunteer and professional development.
• Wellness program for preventative health education and screenings.
• Disability and leave program for income protection.
• Employee assistance for free and confidential behavioral health services.

Additionally, University Registrar Services supports flexible work options, ranging from alternative work schedules to hybrid remote work schedules, subject to approvals per ASU policy. 

Salary Range

$20.00 per hour

Close Date

10-April-2024

Essential Duties

• Adheres to and applies established guidelines and policies.
• Responds to inquiries and communicates with students, staff, and general public in person, by telephone, Zoom or email regarding the dissemination of applicable residency policies and processes, and university resources.
• Uses computer to research residency inquiries and verify the status of petitions via daily use of PeopleSoft, Salesforce, internet, and MS Office applications.
• Displays strong attention to detail and concern for accuracy while evaluating petitions and summarizing decision-making process.
• Drafts correspondence, answers questions or complaints and makes recommendations and adjustments within established limits, especially for non-routine and complex issues.
• Serves as a reference source for section to assist staff, students and the public in resolving discrepancies; responds to questions and ensures necessary follow-up.
• Identifies and recommends process improvements.
• Assists with special projects and with the training of new staff.

Minimum Qualifications

Bachelor's degree in Business Administration or a related field; OR, Four years of student affairs or business administration experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Experience in student support services in higher education.
• Experience with providing customer service in a team environment and in a high-volume service location.
• Evidence of effective communication skills
• Experience working with confidential and sensitive information and documentation.
• Demonstrated knowledge of higher education policies and procedures.
• Experience in MS Office, PeopleSoft, Salesforce and Slack.

Working Environment

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work.
• Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds.
• Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts.
• Ability to clearly communicate to perform essential functions.

Department Statement

University Registrar Services develops and maintains registration and academic records for the University, consistently applying a commitment to accuracy, integrity, and confidentiality. Our primary goal is to promote quality by exceeding our customers’ expectations, as we assist students, prospective students, parents, alumni, faculty, staff, and the community. Through an array of diversified functions, innovative technology, and focused data reporting, University Registrar Services actively supports the colleges/schools in the advancement of the University’s goals for service, teaching, retention, and graduation. ASU offers an array of employee benefits, including reduced tuition for employees, their spouses and dependents; competitive rates for health and life benefits; a wellness program; disability and leaves program (vacation, sick, and family); paid holidays; and retirement programs. Visit https://cfo.asu.edu/hr-benefits for further details, as well as https://cfo.asu.edu/hr-applicant to view ASU President Crow's video on what ASU has to offer employees.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/relocation-services.

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.

To view full description or to apply please click this link:

https://sjobs.brassring.com/TGnewUI/Search/Home/Home?partnerid=25620&siteid=5494#jobDetails=4917687_5494