Resident Experience & Make-Ready Coordinator (Entry Level)

Location: Northern Virginia (local candidates only)

Ready to create exceptional experiences for Residents while diving into the world of single-family property management? Join Real Property Management Pros as our Resident Experience & Make-Ready Coordinator and play a vital role in ensuring smooth move-ins, efficient move-outs, and top-tier customer service.

Why Join Real Property Management Pros?

• Hands-On Training: Whether youre a recent grad or pivoting careers, well teach you the ins and outs of single-family property management, from property evaluations to coordinating "Make Ready" maintenance projects.
• Local Expertise, National Support: Were a locally owned franchise of North Americas largest residential property management organization, giving you the best of both worlds-personalized mentorship backed by national resources.
• Positive Resident Experience: Were on a mission to elevate our NPS (Net Promoter Score) by delivering a first-class experience to every Resident. Your role is key in ensuring our Residents love their new homes and feel supported throughout their rental journey.
• Collaborative Environment: Youll join a team that values communication, teamwork, and proactive problem-solving-so youll always have support at your fingertips.

What Youll Do

1) Oversee Move-Ins & Move-Outs

• Schedule and conduct property evaluations, ensuring Residents move in seamlessly and have a positive first impression.
• Document property conditions at move-in and move-out, address questions, and coordinate any necessary follow-up.

2) Coordinate Make-Ready Projects

• Organize repairs, cleanings, and other services between Resident turnovers.
• Communicate with vendors, contractors, and internal teams to ensure homes are fully prepped for new Residents.

3) Champion Resident Satisfaction

• Serve as a primary point of contact for Residents during the transition periods, answering questions and resolving concerns.
• Encourage Residents to provide feedback and positive reviews as we strive to enhance our NPS score.

4) Collaborate with the Leasing Team

• Work closely with Leasing Agents to share updates on property conditions, track progress, and ensure our Landlord/Investor clients stay informed.
• Provide concierge-level service by educating Investors on property statuses and potential upgrades.

5) Maintain Detailed Records

• Accurately document all interactions and property details in our software systems.
• Keep digital and physical records updated for compliance and accountability.

Who You Are

• Customer-Focused: You genuinely enjoy helping people and understand the importance of creating positive experiences for Residents.
• Detail-Oriented: You notice the small things that make a big difference in property condition evaluations and make-ready processes.
• Organized & Flexible: You can juggle multiple tasks, re-prioritize as needed, and keep projects running on time.
• A Clear Communicator: You can relay information effectively to Residents, Investors, contractors, and fellow team members-both verbally and in writing.
• Tech-Savvy: Comfortable using software tools, apps, and online platforms to keep tasks on track and communicate updates.
• Locally Based: You live in Northern Virginia (ideally within the territory where your portfolio is located) to handle field work and property visits.
• Interest in Real Estate: Whether youre exploring a new career path or have some background in related fields (e.g., mortgage processing, project coordination), youre eager to learn about single-family property management.

Qualifications

• High school diploma or equivalent required; college degree preferred (recent grads encouraged to apply).
• Experience in a customer-facing or project coordination role is a plus.
• Valid drivers license and reliable transportation for on-site visits.
• Ability to pass background checks in accordance with local regulations.

Compensation & Benefits

• Hourly Rate: $18-$25/hr (commensurate with experience)
• Performance Bonuses: Potential additional earnings based on team and NPS performance (not guaranteed).
• Work Structure:
• Full-Time, 40 hours/week + occasional overtime (paid at 1.5x)
• Hybrid approach: field work, remote tasks, and regular office collaboration
• Initial training 3 days/week in our Gainesville, VA headquarters; 2 days/week in our Alexandria office
• Paid Holidays & PTO: 8 paid holidays + additional paid time off based on tenure
• Mileage Reimbursement: For field visits and errands
• Professional Growth: We value internal promotions-learn single-family property management from the ground up and chart a path to higher-level roles.

Ready to Make an Impact?

If youre looking for a dynamic, collaborative role where you can deliver a first-class experience to Residents and help properties shine, apply today! We cant wait to see what youll bring to our team.