Monarch Blackhawk Casino

Black Hawk, CO

Restaurant Supervisor

Posted over 1 month ago

Job Description

Job LocationsUS-CO-Black Hawk
ID2021-13251Employment TypeFull-TimeSubdivisionFood & Beverage, Leadership
Overview

Job Title: Buffet Supervisor

Salary: $45k - $50k

Status: Full Time

Shift: varies

Other Compensation: None

Say GOODBYE to that DEAD-END JOB and let your new career take flight at the Monarch Casino Resort Spa in Black Hawk Colorado! Apply on line now, OR text "MONARCH" to 97211.

Luxury matched only by the sublime beauty of the Colorado Rockies awaits you in our all new Resort! Monarchs new resort features a Chophouse, 24/7 Caf, fine dining Buffet, and Specialty Restaurant (coming soon). Experience the heart-pounding gaming action on our newly-expanded casino floor, featuring over 1,200 of the hottest slot machines, 40 table games, and a new poker and sports betting rooms coming soon. Our spa will feature state of the art spa services on top of the 23rd story of our resort along with a roof top pool, saunas, hot tubs and more!

Not only does Monarch offer a luxury experience for guests we offer luxury benefits to our Team Members as well!

Part Time and Full Time Team Members (TMs) Will Enjoy:

  • Hiring Incentives for Non-Management (up to $400 position depending)
  • Team Member Referral Program (we pay you and your referral up to $600 each)
  • Education/Tuition Reimbursement (up to $6,000 per calendar year)
  • Flexible Work Schedules
  • 1 Free Meal per Shift
  • Subsidized Transportation Options ($4 -$6 round trip for casino busses)
  • Free Covered Parking
  • Team Member Anniversary Program and Recognition (earn resort credit and more)
  • Internal growth and transfer opportunities for continuous growth and advancement opportunities

Full Time Team Members (30+ hours) also enjoy:

  • 2 Weeks PTO in your first year of employment
  • 6 Observed Holidays and Holiday Pay
  • Health Benefit Insurance Package after 90 days includes: medical, dental, vision, life insurance, short term disability, 401k with company match
  • Career Development and Advancement Programs
  • In-State and Out-of-State Relocation Assistance Programs

Dont want to drive to Black Hawk? You dont have to! Check out these casino bus routes at www.casinoshuttle.com or www.aceexpresscoaches.com. As a Team Member of Monarch you can ride the casino bus for only $4-$6 per day!

Responsibilities

This person will contribute to our success by ensuring the highest level of guest services. Satisfaction is maintained by serving internal and external guests in a professional, accurate, and timely manner.

  • Interviewing, disciplining, developing/training and scheduling of staff.
  • Lead team member shift meetings.
  • Monitors and supervises shift activities, opening and closing duties.
  • Interacts with guests to resolve any guest issues.
  • Works with other supervisors to facilitate a pleasurable dining experience for guests.
  • Fills in for line staff when required.
  • Demonstrates proactive leadership skills.
  • Communicates well with guests and team members in a team environment.
  • Must facilitate repeat business through pleasurable dining experiences.
Qualifications

  • Must be at least 21 years of age and able to obtain and maintain a Colorado Support Gaming License.
  • Minimum 1-year previous F&B Supervision/Management experience required in FOH operations or relevant degree in hospitality program.
  • Problem Solving, Quality Control and Priority Assessment Must evaluate current practices and processes; immediately recognize potential areas of conflict; and initiate ways to improve current business methods, quality of products and services provided to the guests.
  • Conflict management-An Assistant Manager must recognize a problem when it arises and be able to resolve it appropriately by using good judgment, tact and initiative according to company policy and procedure. Requires the often-unbiased mediation skills to handle all types of conflicts that will occur at all levels of supervision and the ability to negotiate effectively.
  • Information Gathering-Must identify and utilize internal and external sources to improve and maintain the companys objectives.
  • Sales Techniques and Guest Influence-Must understand products and services, develop new prospects for opportunity, and understand guest needs clearly. Must also possess substantial experience and remain current in state-of-the-art sales methods. Must set and meet sales goals.
  • Understands measurements of liquid and weight and temperatures
  • Ability to work in high volume, sometimes loud and ever changing environment
  • Basic to intermediate computer knowledge
  • Must possess excellent guest service and communication skills with the ability to deal with guests.
  • Ability to speak and write English.
  • Ability to communicate information through spoken words and sentences that others will understand
  • Ability to read and understand information and instructions presented in writing.
  • Must be able to stand for duration of shift.
  • Must be able to bend, stoop and continuously use hands.
  • Ability to push and pull up to 25lbs pounds and occasionally up to 45lbs
  • Ability to work all shifts including weekends and holidays when needed.
  • Successfully pass a pre-employment criminal background check and drug screen.

An Equal Opportunity Employer: Monarch Casino Black Hawk does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarchs intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

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