Senior Advisor Digital Product
The Senior Advisor Digital Products supports and manages is responsible for the following:
Agile Release Train Features' Vision, Strategy, and Roadmap Ownership and Development
Makes decisions, in partnership with senior business leaders, on digital investments and priorities.
Develops business cases, makes recommendations and defines what success will look like for Epics that are critical to driving value for CVS Health strategic priorities.
Sets and owns vision and roadmaps for their team as well as provides subject matter expertise and guidance on the product strategy to scrum teams and leaders.
Responsible for translating customer and business needs into short term and long-term product direction (outcome roadmap).
Assures product strategy is followed from internal pilots to external launch.
Conducts demos to articulate product level strategy to executive level stakeholders.
Program Backlog Ownership/Prioritization.
Partner w/ other areas including architecture design, and engineering to lay the ground- work for future feature delivery.
Prioritizes and aligns the efforts of agile product teams and epics/features associated with programs - managing the flow of work through the program and into the program backlog.
Owns the program backlog to drive value pricing, licensing, and ROI.
Identifies dependencies among the teams.
Works with RTEs, when roadblocks occur, to problem solve and develop mitigation plans.
Escalates risks and issues to program backlog to stakeholder along with providing recommendations on tradeoffs and solutions.
Establishes feature acceptance criteria
Trend Monitoring and Customer Value Assessment.
Responsible for researching, interpreting and communication the internal voice of the customer to the teams on the train. Keeps apprised of customer needs through interaction with the customer and business stakeholders by conducting interviews, surveys, brainstorming sessions, trade studies, and market research.
Performs industry research, as necessary, to keep senior stakeholder and teams apprised of the competitive landscape as well as support feature development.
Releases and Program Increments.
Defines, sets and drives program increment priorities.
Responsible for release definition as well as works with release management, where applicable, to decide when enough value has been accrued to warrant a release to the customer.
Participant in biweekly System Demos.
Sets goals in the assessment of Metrics, including evaluation of business value achieved versus plan including evaluation of business value achieved versus plan, and are active participants in the inspect and adapt workshop.
5-8 years required of experience building digital consumer-facing products at scale.
Previous experience with digital accounts "login accounts" and back-end / front-end interfacing for consumer experience.
Experience with digital customer centric and user experience.
Maintain strong relationships across key stakeholders and constituents.
Proven ability to deliver convincing business case recommendations to senior management.
Excellent verbal and written communication skills for technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors).
Demonstrated collaborative style, with ability to lead and influence diverse teams .
Familiarity with agile processes, such as scrum, Kanban, and/or the Scaled Agile Framework (SAFe).
Experience in healthcare industry preferred (modify as necessary Retail, Pharmacy, etc.).
Bachelors Degree in Business, Technology, Finance, Engineering, or related field or equivalent work experience.
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.