Job Description
At HSA Bank, were working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for consumers, health plans, partners, and advisors.
Are you ready to join us?
Job Summary:
Under the direct Supervision of the Partner Service Manager, the Partner Relations Coordinator is responsible for handling daily operational issue resolution and administrative operational support for specific assigned Partners/Large Employers.
Perform Partner audits in a timely and professional manner
Support of Partner specific internal/external case work and inboxes
Perform large tasks accurately and communicate result to internal parties
Assist with monitoring and identifying service trends
Proactively monitors file processing
Collaborate and take action to resolve operational service-related issues
Escalate issues when appropriate and drive recovery efforts
Identifies systemic issues as they occur and works with Manager to rectify
Resolve partner support through case management in a timely and professional manner
Support Partner specific project work in reference to guide and form updates needed for customized collateral
EDUCATION, EXPERIENCE & SKILLS:
2-3 year of experience minimum servicing partners or large employers.
2 year of experience minimum with employee benefits, TPAs or insurance carriers
Strong interpersonal skills
Proven customer service experience
Adaptability to prioritize workload and frequently transition between different focuses aligned with role
Utilize communication and problem-solving skills to effectively perform assigned assignments
Proven knowledge of computer and processing skills (email, internet, intranet, etc.)
Proficient in Microsoft Office Suite including (Excel, Access, Word) Including knowledge on Macros
Excellent verbal and written communication skills
Possesses the ability to maintain the strictest confidentiality of company and customer information.
Ability to effectively multi-task
Excellent organizational skills with attention to detail
Ability to work with a diverse work force and customer base
Demonstrates flexibility and adaptability. Handles day-to-day challenges confidently and willing to adjust to multiple demands, shifting priorities, and rapid change.
Strong commitment to achieving personal growth and success
The estimated salary range for this position is $22.00USD to $23.00USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.