Chicanos Por La Causa, Inc.

Phoenix, Arizona, United States

Senior Case Manager - RCP

Posted over 1 month ago

Job Description

This is an in office position - no remote work available


The Senior Case Manager is responsible for the following main tasks in the operation of the Refugee Career Pathway Program (RCP) of Chicanos Por La Causa:
  • Outreach and Engagement (Recruitment)
  • Enrollment (Eligibility Determination)
  • Career Development Planning for all clients
  • Case Management
  • Coordinate all educational and employment activities
  • Develop and maintain partnerships
  • Coordination with Refugee Resettlement Community
  • Data collection, compile outcome reports
  • Assess needs of clients, recognize and build programming around the strengths of refugees while simultaneously addressing their challenges.
  • Provide supportive services to clients to overcome their barriers to regarding employment and education.

  • Determine eligibility and suitability of new participants and referrals from agencies and other sources.
  • Communicate participant's rights, expectations and responsibilities while in program.
  • Enroll referrals and participants who are suitable and eligible.
  • Assist participants in creating a Career Development Planning (CDP), which will include service plan, strategies, and timeframe to reach long and short-term self-sufficiency and career goals.
  • Provide supportive services to overcome barriers faced by participants.
  • Assist in placing participants in a mentoring relationship (either in a group or one-on-one setting) that will best suit their needs, preferences and support their CDP goals.
  • Provide opportunities for the refugees to serve as leaders, resources and teachers of their culture and language.
  • Maintain accurate documentation related to each client in the prescribed database - documentation related to assessments, intake, eligibility, enrollment, support services and case notes (to include, at minimum, date, length, nature of contact and outcome).
  • Ensure participants stay on track to achieving goals.
  • Provide case closure/termination services and documentation, including the issuance of exit surveys to both participant and mentor.
  • Case Manager, along with mentors, will use a trauma-informed approach when helping participants set and achieve CDP goals.
  • Prepare weekly and Semi-Annual Reports using Excel, PowerPoint and other Microsoft applications for the funder and CPLC.
  • Provide administrative support including coordinating meetings and events.
  • Other tasks as assigned by management.

  • A bachelor's degree and at least one year working experience with refugees or a minimum of four years' experience in public assistance programs, experience in providing customer service to public;
  • Or any combination of training and or experience which indicates the ability to perform the required duties. Familiar with Arizona Resettlement Agencies and refugee resettlement process. Strong ties and partnership with refugee communities will be an asset.
  • Bilingual in English and Dari/Farsi/French/Spanish is preferred.
  • Familiar with the refugee community and able to serve as a liaison between refugees and CPLC.
  • Capable and willing to do outreach to enroll clients in to the program.
  • Possess a valid Class 1 Fingerprint Clearance Card issued by the Arizona Department of Public Safety.
  • Must have strong computer skills, considerable public speaking ability, and effective organizational skills.
  • Must be willing to participate in school/non-school activities after school, evening, on and off-campus, and outside of the regular school year (summer/winter).


    A wide degree of creativity and latitude is expected. Relies on extensive experience and judgment to plan and accomplish goals. Ability to prioritize and work under pressure, strong work ethic, execute special projects with limited guidance, anticipating next steps, taking initiative, exercising discretion and sound judgment and being sensitive to deadlines.

    Effective January 3, 2022, all CPLC Employees and all Service Providers, are required to be Fully Vaccinated against COVID-19. Newly hired employees, who are not Fully Vaccinated at the time of hire, are expected to begin a vaccination series immediately upon hire. CPLC recognizes medical and religious exemptions to the COVID-19 vaccination requirement, in accordance with applicable law and upon approval by CPLC. However, any person approved for an exemption, without exception, is subject to masking, weekly COVID-19 testing at their expense, and other requirements established by CPLC from time to time.


    Position requirements: This position is both a mobile and a sedentary position with periods of light physical activity, and is performed mostly in office surroundings. Positions typical in nature require regular walking or standing; sitting, lifting and carrying up to 20 pounds; and using fingers to operate computer keyboards, printer and scanner. This position will require the ability to speak normally and to use normal or aided vision and hearing.

    Travel: Local and out of state travel for conferences related to the position will be necessary to successfully fulfill the duties of this position. Candidate must have and maintain a valid driver's license and auto insurance. Technology will be utilized to minimize travel whenever feasible.


    This job description is meant to describe the general nature and level of work being performed; it is not intended or is implied to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

    Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. All employees are accountable for understanding and complying with all corporate policies and procedures as well as any program specific policies and procedures. Continued employment remains on an "at-will" basis.

    This job description is subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. Employee signature below indicates the employee's understanding of the requirements, essential functions and duties of the position.


    Continuous Learning: All certifications related to the position at hire, or obtained while employed by CPLC, must be maintained. Candidate will be expected to participate in continuous learning opportunities to maintain competency and enhance skillset. Learning opportunities must be approved by supervisor.

    CPLC Mission, Vison and Values in Action: Our mission and purpose is to drive economic and political empowerment. We cannot achieve our vision of "Empowered Lives" without the full engaged participation of each employee. Each CPLC employee is expected to adhere not only to the CPLC Code of Conduct when acting on behalf of CPLC, but each employee is also expected to contribute to promoting and demonstrating CPLC's Values in Action in their interactions with clients, other CPLC employees, CPLC stakeholders, and at any and all times representing CPLC.

    CPLC Values in Action
  • I deliver on my commitments
  • I bring innovative solutions and adapt to address challenges.
  • I advance and own my professional and personal growth.
  • I engage passionately and fully in advocating for, and responding to, the needs of our community.
  • I demonstrate respect with honest and transparent communication.
  • I protect CPLC resources as if they are my own.
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