Senior Cloud Specialist

Definition

Definition: Under general supervision of the Infrastructure Manager, will be responsible for providing technical support on all aspects related to cloud computing services, including, software, network, storage, networking, security and application development. This role performs cloud, server, and systems configuration, administration and maintenance duties. This job class is treated as FLSA exempt.

Essential Functions: Essential functions may vary among positions but may include the following tasks and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not intended to be comprehensive listing of tasks performed by all positions in this classification.

Examples of Tasks

1. Mentoring: Mentors Server Level I & II staff so they attain the technical skills and customer service skills along with experience necessary to perform independently and attain further career progression goals.

2. Supervision: Assists with the routine supervision of assigned Server I & II staff.

• Prioritizes and coordinates staff workflow and provides training and assistance as needed.
• Assist with ticket queue management and distributes tickets to other server staff as appropriate.
• Acts as a single point of contact and/or performs other Supervisory duties when Manager is unavailable.
• Works with Manager in developing training plan and in providing feedback in development goals for Server I & II.
• Works with Manager in developing operational budget and capital improvement plans.

3. Leadership: Provides senior technical leadership to IT including the future direction of enterprise systems, how that guidance will impact the enterprise and how current and future systems can be best utilized for the benefit of the Community.

• Recommends IT Server related Best Business Practices for server and network support services and helps develop server support services to support the Tribal Government needs.
• Oversee vendor relationships, including building and managing relationship with companies that supply products and services and ensure vendor meets or exceeds contractual obligations by delivering quality products and services on time and providing quality support services.

4. Cloud Management

• Responsible for the development, implementation and maintenance of cloud infrastructure solutions.
• Responsible to design, develop, test, deploy, troubleshoot, support and maintain a wide range or large-scale deployment of enterprise applications in Azure and Amazon Web Services (AWS).
• Configure and administer cloud computing technologies, infrastructure, and system applications to meet the Community's requirements with a focus on Operations and security.
• Assist and support the design, deployment, management, and operation of scalable, highly available, and fault-tolerant systems in the cloud.
• Provides design input, collaborating with customer service and analysts on project milestones, and analyzing weaknesses and recommending system improvements to Cloud environments.
• Views and analyzes summary data on cloud resource deployments and takes appropriate action.
• Maintain and monitor cloud infrastructure (e.g., AWS, MS Azure, Office 365).
• Monitors requests and key metrics for cloud resources, as well as the performance of systems in the cloud and directs remediation.
• Troubleshoots issues and plans for future cloud capacity requirements.
• Develops roadmap and business case for capacity growth.
• Identifies and documents product bugs and feature requests and works with internal support teams, external providers, as well as customers to implement effective solutions.
• Supports and leads the evaluation of new service offerings from Cloud Service Providers.
• May provide work direction to other staff as a technical lead.
• Provide recommendations related to leveraging proper licensing models.
• Manages and supports multiple cloud environments.

5. Cloud Deployment

• Migration of on-premise workloads to the cloud based platforms.
• Work with Customer Care Division on delivery of training to end users and user adoption.
• Develop communication plans and methods for Community Wide notification on changes to productivity tools moving to cloud.

7. Server Maintenance & Support: Administers and maintains primarily a variety of Windows servers and some Linux servers in an enterprise environment to include physical and virtual servers. Responsibilities include, but are not limited to, the following:

• Installs and maintains Windows servers and all related processes including backup/restore, security policies and virus protection, tuning, capacity planning and monitoring of all resources to ensure high availability of services.
• Detects, analyzes, diagnoses and resolves problems associated with server hardware, server operating systems and server application software.
• Provides Level III support for incident resolution and root cause analysis, to include storage and network devices.
• Monitors usage and performance for Support of Windows server systems as both Physical and Virtual Machines.
• Participates in project related activities such as system builds, application installation and configurations.
• Coordinates server hardware installation and system replacements (racking hardware and OS installation).
• Documents OS and application installation and configuration steps.
• Work with vendors to diagnose, resolve and upgrade Linux based servers and appliances.

8. Enterprise Services: Supports Enterprises services that include, but are not limited to, Exchange, Active Directory, DNS, DHCP, File Servers, vSphere virtual environment.

• Specifies and selects servers based on cost and benefit analysis.
• Ensures proper delivery of server hardware and software as per technical specifications.
• Assist in creation of disaster recovery and business continuity procedures.
• Mitigate and remediate vulnerabilities as necessary.
• Develop Standard Operating Procedures regarding security practices and operational processes.
• Designs, develops, tests and coordinates modifications to the E-Mail system to support user needs.

9. Mobile Device Management Administration: Supports the day-to-day operations to include proper operations of the systems, viewing of logs and troubleshooting problems as they arise.

• Maintains overall system health, including planning and executing upgrades.
• Researches new features and present to management team for review and feedback on direction.
• Maintains both on-premise and cloud based solutions.

10. Virtual environment - Lead Design and implementation focus.

• Provides roadmaps for the Community's virtual infrastructure, including upgrade schedules.
• Performs and or provides leadership when upgrading the Community's virtual infrastructure.
• Works with Network and Storage systems administrators to ensure proper configuration and optimal performance.
• Oversight of policies, standards and procedures to ensure a consistent architecture and management through the infrastructure.

11. Contract Management: Writes technical requirements for Request for Proposal (RFP) and assembles RFP for review.

• Works with the Purchasing Division to qualify and select vendor(s) through the competitive bid process.
• Responsible for monitoring the contract from its inception to closure each fiscal year and includes the entire bid process and contract performance monitoring.

12. Project Management: Assumes server related project management duties as assigned on an as-needed basis. Manages activities of IT staff and outside vendors to ensure project completion.

• Lead projects through the entire project life cycle, from envisioning, to implementation into production.
• Manages all aspects, to include managing the schedule, resources and budget.
• Provide leadership roles, project updates and escalates issues with schedule, resources and budget on a timely basis.

13. Security: Providing security for cloud-based platforms and protecting a Community data.

• Support the Cybersecurity Division in implementing security remediation's and findings related to best practice and incident management.
• Support the Cybersecurity Division with threat simulations to assist in detecting possible risks and providing security recommendations that will enhance security of cloud-based environments.
• Support the Cybersecurity Division to identify, manage and resolve cloud computing security risks and implement best practices as directed by the Cybersecurity Division.

14. Monitoring: Monitors systems and implements preventative measures to ensure server "Up-Time"

15. On Call: Participates in a rotating on-call after-hours work schedule.

16. Documentation: Creates documentation as needed pertaining to standards and procedures including a document changes manual.

17. Miscellaneous: Performs other IT job related tasks as assigned by the Server Operations Manager, Assistant IT Director (Infrastructure & Operations) or IT Director.

Knowledge, Skills, Abilities and Other Characteristics:

• Knowledge of the history, culture, laws, ordinances, customs and traditions of the SRPMIC.
• Knowledge assessing server and network system needs and procedures.
• Knowledge of personnel management and personnel performance reviews.
• Knowledge of technical server and network documentation process.
• Knowledge of TPC/IP structures, VLAN, DHCP.
• Knowledge of SQL Server, Active Directory and Microsoft Exchange Server.
• Knowledge of the RFP process.
• Knowledge of Server Best Practices.
• Knowledge of current Microsoft Windows Server and Network Operating Systems.
• Knowledge of VMWare, specifically vSphere.
• Knowledge of encryption and certificates.
• Knowledge of Mobile devices and Mobile application management.
• Knowledge of Storage systems.
• Knowledge of Linux and Linux appliances.
• Knowledge of Microsoft "cloud" solutions (Microsoft 365, Azure), including interconnecting components such as Azure AD and the different hybrid modes available to various system in the Microsoft cloud stack.
• Knowledge of virtualization technologies: Server, Storage, Networking.
• Knowledge in administering systems in a virtualized Cloud environment based on VMware vRealize, and NSX technologies.
• Knowledge in security, risk and compliance frameworks, disaster recovery, high availability architectures, hardware, operating systems and networking connectivity.

• Skill developing IT Department server and network standards, policies, practices and procedures.
• Skill interfacing at all staff levels and providing effective verbal and written communication.
• Skill managing medium to large network projects.
• Skilled in Server hardware troubleshooting and configuration.
• Skilled in researching and defining server hardware standards.
• Skilled in developing quality control procedures to ensure standards are met in infrastructure systems.
• Skilled in analyzing performance metrics and determining issues.
• Skilled in right sizing systems.
• Skilled in virtualization technology.
• Skilled in systems architecture.
• Skilled in collaborative skills and strong analytical reasoning.
• Skilled in enterprise level Cloud Migration.

• Ability to diagnose and respond to server and network security issues in an accurate, timely and thorough manner.
• Ability to effectively manage simultaneous server and network issues.
• Ability to effectively manage server and network related change and requirements gathering in a fast-paced, high-demand work environment.
• Ability to analyze and interpret data, including logs, charts and reports.
• Ability to handle multiple projects and tasks without a given timeframe.
• Ability to perform duties in a very fast pace environment, including under stress when enterprise systems are done.
• Ability to prioritize and organize effectively.
• Proven ability to work independently on complex projects while maintaining confidentiality
• Ability to follow technology trends and champions new ideas and product & process improvements.
• Ability to show initiative on assignments, and professionally executes projects with very little direction, or can provide direction and leadership to technical teams
• Ability to handle significant responsibility, leadership and accountability while executing complex assignments with a focus on Operational support.
• Ability to present ideas in business friendly and user-friendly language appropriate to both executive and managerial audiences.
• Ability to understand technical terminology used by IT leadership

Minimum Qualifications

Education: A Bachelor's degree from an accredited college or university in Information Systems, Management Information Systems, Computer Science, Engineering or related discipline. (Other combinations of experience and education that meet the minimum requirements may be substituted for a four-year degree).

Experience:
1. Ten (10) years working in IT, professional services, and/or customer support organizations including hands-on experience in server implementation, monitoring, managing, troubleshooting and reporting.
2. Six (6) years of experience in supporting, managing, troubleshooting the latest version of Windows Sever Operations system and supporting Windows networked client workstations.
3. Five (5) years of experience with deploying large scale enterprise-scale applications using Azure Cloud Platform (SaaS), including the use case for SaaS platforms

• Strong understanding of how to design and build high availability solutions that support multiple business units
• Experience working with enterprise applications such as Azure, Microsoft Azure, or other cloud platforms (eg, Amazon Web Services).

4. Four (4) years demonstrated experience performing the following, to include upgrades, design, new implementations and support:

• Experience managing diverse services including Active Directory, Group Policy, Exchange, VMWare, DNS, and DHCP.
• Knowledge of SAN and/or NAS storage arrays.
• Management of Windows Active Directory domains, users, groups, policies, logon scripts and profiles.
• Management of an enterprise backup and recovery schema.
• Providing Level III support of infrastructure issues.
• Management of Linux appliances
• Management of Microsoft Cloud technology

Equivalency: Any equivalent combination of education and/or experience that would allow the candidate to satisfactorily perform the duties of this position, will be considered.

Underfill Eligibility: An enrolled Community Member whom closely qualifies for the minimum qualifications for a position may be considered for employment under SRPMIC Policy 2-19, Underfill.

Special Requirements

• Required to participate in the "on-call" staffing rotation.
• May be required to work beyond normal work hours including nights, weekends and holidays.
• May be required to complete a Salt River Police Department (SRPD) background check and polygraph examination.
• May be required to receive and maintain a SRPMIC Community Regulatory License and State Certification (ADOG).
• May be required to qualify for AZ DPS Level I Fingerprint Clearance Card.
• All applicants applying for jobs will be subject to Pre-Employment Drug Test and extensive Fingerprint and Background Check. In addition, all employees providing services to a campus with children will be subject to the "Community Code of Ordinances", Chapter 11 "Minors", Article X. "Investigation of Persons Working with Children", random drug testing and completion of a background check every five (5) years.

Prior to hire as an employee, applicants will be subject to drug and alcohol testing. Will be required to pass a pre-employment background/fingerprint check.

"SRPMIC is an Equal Opportunity/Affirmative Action Employer" Preference will be given to a qualified: Community Member Veteran, Community Member, Spouse of Community Member, qualified Native American, and then other qualified candidate.

In order to obtain preference, the following is required: 1) Qualified Community Member Veteran (DD-214) will be required at the time of application submission 2) Qualified Community Member (must provide Tribal I.D at time of application submission),3) Spouse of a Community Member (Marriage License/certificate and spouse Tribal ID or CIB is required at time of application submission), and 4) Native American (Tribal ID or CIB required at time of application submission).

Documents may be submitted by one of the following methods:
1) attach to application
2) fax (480) 362-5860
3) mail or hand deliver to Human Resources.

Documentation must be received by position closing date.
The IHS/BIA Form-4432 is not accepted.
Your Tribal ID/CIB must be submitted to HR-Recruitment-Two Waters.

Benefits:

The SRPMIC offers a comprehensive benefit package including medical, dental, vision, life, disability insurance, and a 401(k) retirement plan. In addition employees enjoy vacation and sick leave and 13 paid holidays.