Job Description
Position Opening
Job title: Senior Service Manager
Job location: Laurel, MD
Compensation: $ 175000.00 salary per year, health insurance package, PTO, sales commissions, IRA match, annual bonus, vehicle allowance
Job duration: Permanent position, Mon – Fri, 40 hours per week.
Job description: • Responsible for overseeing and leading all aspects of the Service Department across all locations
• Direct point of contact for all Service Managers
• Lead, mentor, and support Service Manages and service teams across all locations
• Establish performance expectations for Service Managers
• Be a part of all hiring, firing, warnings to employees, and performance evals for the service department
• Oversee daily road service operations
• Ensure efficient road service scheduling is being done on a daily basis
• Create and monitor service KPIs for Service Managers and team
• Serve as a point of contact for customers if escalated service issues arise
• Follow safety and compliance requirements throughout each location
• Fleet vehicle management
• Collaborate with parts, service, and operations teams to ensure customer satisfaction. Experience Required:
48 months of experience in the job offered or as a Service Manager
Extensive experience with servicing heavy construction and mining equipment, including McCloskey brand equipment; demonstrated ability to manage equipment service teams.
Monthly trips to branch offices in Ashley, Pennsylvania; Mechanicsville, Virginia ; and High Point, North Carolina.
E-Mail resume to: jessie.rothenberger@commonwealthequipment.com