Progress Residential

Dallas, TX

Service Technician II - HVAC

Posted over 1 month ago

Job Description

Posted Date1 month ago(2/2/2021 12:08 PM)
Job ID2021-4573Job LocationUS-TX-DallasCategoryProperty Operations - Non Management - Service/MaintenanceCompanyDallas

Looking for an opportunity with a dynamic, fun and goal-oriented company? Were growing quickly and were looking for some not-so-typical talent to join our team.

Progress Residential is one of the largest providers of high-quality, single-family rental homes in the United States. With nearly 40,000 homes in sixteen of the countrys fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership. Progress is committed to making the home rental process easy and enjoyable for the 100,000 residents we serve by empowering our team members and investing in innovative systems and technology. Over the past three years our portfolio has doubled in size and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth.

Position Summary:

The Service Technician II - HVAC is a key associate in providing an outstanding customer experience while providing cost and expense controls. The Service Technician II - HVAC works on the Property Management team to inspect, troubleshoot and repair HVAC systems in our Progress Residential single family homes. Additional residential maintenance and repairs are required as needed.

Essential Functions:

Ability to quickly assess the situation and determine the appropriate steps necessary to resolving the service requests while providing outstanding customer service and being an ideal representative of Progress Residential
Perform scheduled and unscheduled/emergency preventative maintenance, inspections, and service requests including replacement, and modifications of equipment or systems as needed or requested by customers, involving the following on a daily basis:

Electrical, plumbing and HVAC systems

Water irrigation systems
Stairs, gates, fences, patios, railings
Tile, carpet, and flooring
Roofing, gutters, fasteners
Interior/exterior lights and ceiling fans
Fireplaces and Gas fixtures
Shutters, doors, cabinets, windows, sliding glass doors and locks
Ceiling leaks
Drywall and Painting
Pool areas, tile, hot tub/spa, pool furniture
Other Service areas as required

Diagnose and troubleshoot typical issues and then repair or replace defective equipment, components, or wiring on HVAC equipment
Report all major repairs or replacements prior to any expenditure of funds
Must be aware of the condition of the property at all times and take immediate steps to correct any unsafe condition
Conducts all business in accordance with company policies and procedures and all state and federal regulations (such as Lead Based Paint, ADA, Fair Housing, HAZCOM Program OSHA, etc.)
Ensures all workplace safety standards and practices are upheld
Completes service requests in a professional timely manner
Maintains regular attendance and excellent punctuality
Must be aware of the condition of the property at all times and take immediate steps to correct any unsafe condition
Follow Fleet vehicle maintenance schedule and keep an organized and clean vehicle/workspace
Maintains regular attendance and excellent punctuality
This role is considered Safety Sensitive and full compliance with all Fleet policies and procedures must be adhered to at all times


High school diploma or equivalent required
Technical College or Trade Program with HVAC Certification is required
Must have a valid Drivers License in the working state
Minimum of 3 years experience in general service and maintenance experience (painting, plumbing, carpentry, electrical, drywall repair, etc.)
Required equipment - Employee must have their own tools required to perform ongoing service in residential environment
EPA Certification Required
Minimum 2 years experience providing routine maintenance, cleaning, inspection and repair of warm air furnaces, air conditioners, duct distribution systems, water heaters, and related piping and electrical
Minimum 2 years experience repairing all makes & models of residential appliances in customers homes preferred
Ability to maintain, inspect, diagnose and troubleshoot typical issues and then repair or replace defective equipment or components on standard household appliances is preferred
Ability to install all makes & models of residential appliances preferred
Available for on-call Service, weekends and evenings as needed
Previous experience in either the single-family or multi-family rental industry required
Must possess ability to work and cope well under pressure, meet multiple and sometimes competing and tight deadlines
Ability to interact with residents, and vendors/contractors tactfully and professionally
Strong organizational skills, communication and people-skills
Typical Physical Demands - Regularly required sitting and standing for several hours at a time, to climb up and down stairs several times each day, and to lift 50 pounds with ease
Must be knowledgeable of all pertinent laws and EPA and OSHA regulations
Working knowledge of Microsoft Office software and working proficiency with hand held computer (i.e. Smartphone, iPad)
Honest, ethical and handles things in confidential manner

What you can expect from us:

Progress Residential offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:

  • In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, its about progress, not perfection.
  • We offer competitive compensation, including a performance-based bonus.
  • Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 9 paid holidays and much more.

Closing Statement:

This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbents supervisor at any time based upon Company need.

Progress Residential is a proud Equal Opportunity employer, m/f/d/v.

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