Site Reliability Engineer

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At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology is a team of more than 40,000 information technology and security professionals who help keep Wells Fargo at the forefront of America’s diversified financial services companies. Employees execute an engineering-led IT strategy to deliver stable, secure, scalable and innovative services that provide Wells Fargo global customers ‘round-the-clock’ banking access through in-store, online, ATM, and other channels. Wells Fargo Technology plays a critical role in the company’s customer and employee experience, business and risk management transformation, and growth agenda.

Consumer and Small Business Banking (CSBBT) offers technology and services that exceed Wells Fargo customers’ expectations and directly enable them to succeed financially. We interact with customers more than 12 billion times a year through in-store, online, ATM, branches, Debit and Credit Cards, and telephone transactions. We impact customers directly, through systems availability and security, as well as indirectly, through our business partners who offer and deliver a myriad of products and services that meet customers’ financial needs. We provide a competitive advantage for the company through excellence in fundamentals, integrated partnerships, and our talented and engaged team members.

Job Description

We are hiring a Site Reliability Engineer (SRE) to be part of the new enterprise Site Reliability Engineering (SRE) practice within CSBBT. 

We are looking for an SRE who thrives on and enjoys solving complex problems through innovation and impacting change at scale. You will join an elite team of SREs driving technology's transformation by introducing enterprise capabilities and products, launching new platforms, building tools, automating away complex issues, and integrating with the latest technology. Site Reliability Engineers leverage their experience as software and systems engineers to ensure applications managed by SRE are available, have full stack observability and have continuous improvement through code and automation. The SRE practice will provide operational insight through analytics, enable continuous testing, ensure a robust CI/CD pipeline, and work with application teams to provide products and services that are always on.

This Engineer will be responsible for the following:

• Establish the Site Reliability Engineering practice at Wells Fargo igniting the practice, principles, and culture leading by example. Assist in training the organization by building the practice, contributing to the Wells Fargo SRE Playbook, Engineering Academies, Tech Talks, and Demo's.
• Onboard critical customer journeys and applications to Site Reliability Engineering working within CSBBT to assess the availability of critical business flows, identify service level objectives and indicators, instrument applications for observability, onboard to CI/CD pipeline taking advantage of continuous testing, introduce continuous inspection and improvement, and conduct destructive testing to reach availability targets for the firms critical products and services leading to higher customer satisfaction and customer experience.
• Introduce and author enterprise capabilities, tools, and innovation improving availability in a multi-cloud ecosystem by evolving observability, monitoring, logging, CI/CD integration, continuous testing (performance, smoke, regression, functional, chaos) introduce continuous improvement, standardization/automation, capabilities to conduct destructive and resiliency testing.
• Evolve AIOPS, ChatOps, NoOps by introducing self-healing and automatic capabilities solving for complex operational and systemic issues with precision including building and training models, automating cognitive processes, leveraging Robotic Process Automation, Unified Communication, and AI/ML to improve availability of products we provide to customers.
• Automate key SRE metrics and IT Service Operations processes including customer impact, % availability of critical business flows, SLO/SLI adherence, error budget, automate incident process for IT Service Operations through data integrating with unified communications, alerting/notification systems, and evolve ChatOps to reduce time to recovery.
• Share support responsibilities for critical applications and customer journeys onboarded to SRE including remediation of issues through Agile, conduct blameless post mortems, root cause analysis and introduce continuous improvement solving problems once and for all with the goal of no repeats.

Proven Technical Expertise with one or more of the following:

• Software Development: Java, Python, Go, TypeScript, C/C++, R
• OS and Platform - AWS, Lamda, PCF, Kubernetes, OpenShift, Linux, Azure, Windows, VMware
• CI/CD and Automation: Jenkins, Gitlab, SonarQube, Artifactory, Ansible, Puppet, Apigee
• Observability and AIOPS: Splunk, AppDynamics, Grafana, Kafka, ELK, Prometheus, Cloudwatch, DataDog, Jaeger, Zipkin, Kinesis, Apache Airflow

Experience in one or more of the following areas is desired:

• AIOPS: Moogsoft, BigPanda, UIpath, Splunk/ITSI, Robotic Processing, Artificial Intelligence (AI) and Machine Learning (ML) Frameworks
• Operations Tools: ServiceNow, PagerDuty, Microsoft Teams, Symphony/Slack, Remedy, IBM Netcool
• Data/Data Structures: Oracle, SQL, Mongo, Hadoop, Cloudera, Spark
• Testing: Gremlin, Chaos Monkey, Selenium, jmeter, Blazemeter, Performance Center, Perfecto, Gherkin, DevTest
• Capacity Management: Turbonomics, BMC Truesight

• 7+ years of systems analysis experience
• 7+ years of systems programming experience
• 5+ years of experience in one or a combination of the following: Agile, Kanban, or Lean methodology
• 5+ years of development experience with languages such as Python, Java, Scala, or R
• 3+ years of experience with logging, monitoring, and event detection on cloud or distributed platforms
• 1+ year of build-deploy automation and configuration experience within the Linux and Unix environment

• An industry-standard technology certification
• Experience in managing IT infrastructure for a medium-to-large organization
• Experience with IT operational stability
• Superior customer service orientation and relationship management skills with organizational partners and customers
• Expert knowledge in infrastructure engineering services and technologies
• Strong knowledge of voice and network technologies and architecture
• Practical knowledge of ITIL application processes and implementation
• Experience with key controls pertaining to IT infrastructure management
• 3+ years of experience with Cloud technologies
• Incident Management System experience
• Configuration Management Tools experience
• Experience with Agile Scrum (Daily Standup, Sprint Planning and Sprint Retrospective meetings) and Kanban
• Excellent verbal, written, and interpersonal communication skills

• Experience with system administration across multiple platforms
• Experience with one or more Technology Platforms (Cloud, o/s, etc.): Pivotal Cloud Foundry (PCF), AWS, Azure, Linux, VMware
• Experience with Observability/Monitoring technologies: Splunk, AppDynamics, Grafana, Kafka, ELK, Prometheus, Cloudwatch, DataDog
• Experience with Container technologies: Kubernetes, Docker, PKS

• Ability to travel up to 15% of the time

IL-Chicago: 10 S Wacker Drive - Chicago, IL
PA-Philadelphia: 101 N Independence Mall E - Philadelphia, PA
AZ-Chandler: 2600 S Price Rd - Chandler, AZ
AZ-Chandler: 2700 S Price Rd - Chandler, AZ
NC-Charlotte: 300 S Brevard St - Charlotte, NC
NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC
CA-SF-South Of Market Area: 45 Fremont Street - San Francisco, CA

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.