, California, United States
Solution Design Manager
Job Description
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Position Summary:
The Manager, Solution Design will be responsible for collaborating across the sales and customer success divisions to develop and guide the business strategy for athena, our prospects, and our clients. The Manager will be responsible for the qualitative and quantitative review, and sign-off of presentations, ROI, and workflow analysis. In addition, the Manager will manage a set of clients and prospects individually. In this capacity, they will lead due diligence and definition of a prospects’ minimum business requirements for information management strategy, patient engagement strategy and business operations. They will drive the development and positioning of presentations and proposals, highlighting athena’s unique value drivers, and will be accountable for setting reasonable ROI expectations. The Manager must be a strong leader for a growing team and a central strategic voice to help shape athena’s messaging internally and externally. This job may require 50% travel.
Responsibilities may include, but are not limited to:
55% [Primary Function]
Collaboratively support the sales cycle of athena’s clients across various segments, directly engaging with prospects at all levels of the organization
Define strategies to adapt athenahealth workflows and services to unique needs and achieve organizational alignment to deliver that product direction
Prepare and present athenahealth solutions to prospects and customers; highlight athena’s unique services and capabilities and demonstrate athena's value proposition
45%
Manage the transition from Sales to Professional Services and Account Management internally for engagements in which they are the Solution Design Lead
Lead the development of professional proposals for prospects and clients, working in partnership with the Sales Executives, Account Executives, Solution Consultants and others
Develop market intelligence of industry drivers to assist in strategically positioning sales opportunities and increasing the depth of knowledge that is available to the Sales and Customer Success teams, with a focus on aligning athena’s services to current key industry trends
Education, Experience, & Skills Required:
BS/BA required. Advanced degree preferred
Significant success in high level consultative sales
Strong history of developing C-level network and relationships
Strong project management and organizational skills
Behaviors & Abilities Required:
Excellent communication skills; including formal presentation, business writing, and negotiation
Strong aptitude for business economics and technology-enabled processes
Solid influencing skills; provides sound rationale for recommendations to gain others’ support and commitment.
Nimble learner who applies new concepts and principles to address problems, and supports experimentation as a way to find the best solution.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
https://www.athenahealth.com/careers/equal-opportunity