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Job Description
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.
Apply now for an exciting opportunity to join Pilot Company as a member of a new ServiceNow Platform Team.This innovative team will be dedicated to establishing, maintaining, and extending ServiceNow as a strategic business platform across the company.
This position is responsible for developing, configuring, and designing applications, modules, and workflows across the ServiceNow platform at Pilot.
- Contribute to the design, development, and administration of the ServiceNow platform while adhering to industry best practices
- Develop and implement features utilizing process improvement, automation, and system workflows to enhance Team Member experiences
- Design and configure UI, dashboards, widgets and reports to measure health and performance across the ServiceNow platform and modules
- Assist with various build activities, testing, and deployments
- Advise on industry best practices to sustain a seamless ServiceNow experience while maintaining out of box functionality
- Assist with setup and configuration of ServiceNow Discovery, Service Mapping, and Event Management
- Assist with MID server setup along with configuring integrations with 3rd party systems for data population & alert monitoring
- Coordinate and/or perform Level 2 and/or Level 3 support for the ServiceNow platform as needed
- Collaborate and participate in knowledge sharing across the ServiceNow Platform Team, including preparing Knowledge articles within the platform as needed
- Ensure all activities are in compliance with rules, regulations, policies, and procedures
- Complete other duties as assigned
- Bachelors degree or associate degree required; field of study in technology preferred
- Minimum five years experience in technology or related field required
- Intermediate and working knowledge of the ServiceNow platform (beyond user level knowledge)
- Intermediate knowledge ServiceNow Platform Development, Administration, Configuration and Upgrades
- Intermediate knowledge ServiceNow JavaScript (Client Scripts, UI/Data Policies, Script Includes, and ACLs)
- Intermediate knowledge ServiceNow Catalog development with advanced/data-driven workflows
- Intermediate knowledge ServiceNow Database/Table Structure
- Intermediate knowledge Agile development process / continuous improvement
- Intermediate knowledge Service Portal development with AngularJS & widgets
- Working knowledge ITIL Processes Framework (Incident, Change, Problem, Service Request, etc.)
- Working knowledge of CMDB, CSDM, ITOM
- Working knowledge of network protocols/technology, databases, and application servers and their roles in service delivery
- Ability to work within a team
- Excellent analytical and problem solving skills for diagnosis, evaluation and resolution of complex problem situations
- Ability to work and make decisions independently to determine the appropriate course of action for issues and incidents
- Ability to work in a fast-paced environment and manage multiple responsiblities simultaneously
- Ability to provide excellent customer service
- Ability to collaborate and build consensus within a team, fostering a positive atmosphere
- Role will potentially require work outside or normal business hours, including nights and weekends to provide support as needed
- Role is in-the-office five days a week to maximize collaboration and outcomes
- General office work requiring sitting or standing for long periods of time, including on airplanes and in cars
- Nation-wide Medical Plan/Dental/Vision
- 401(k)
- Spending Accounts
- Adoption Assistance
- Tuition Reimbursement
- Weekly Pay
- Team Member Fuel Discount
- All your information will be kept confidential according to EEO guidelines