Job Description
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
Work as part of the Pharmacy and Front Store Team to ensure that each customer has a positive shopping experience at CVS and to ensure customer satisfaction by serving each customer according to our company Values. Please note in select markets the collective bargaining agreement rules regarding the Pharmacy Technician would apply.
Based on the role and location, this position may require you to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless you are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated. Proof of vaccination will be required on your first day of employment or within the first few months in the position, depending on the role and location. If you are considered for a role, more information will be provided during the hiring process.
Required Qualifications
Must be at least 16 years of age Licensure requirements vary by state Must have the ability to perform the following tasks: Customer Service
- Greet each customer in a courteous and professional manner
- Assist all pharmacy and front store customers with their questions and concerns
- Request additional help when needed to maximize customer satisfaction
- Maintain customer/patient confidentiality according to HIPAA and company standards
- Answer telephone with appropriate greeting Operations
- Comply with all federal and state laws, rules and regulations
- Comply with CVS policy and procedures at all times
- Adhere to CVS workflow and ensure quality assurance standards are maintained at all times
- Maintain prescription prioritization throughout prescription processing
- Process prescriptions
- Including translation of SIG codes, product selection, counting and measuring drugs, capping and uncapping vials and bottles
- labeling of prescriptions
- Resolve Third Party rejections and complete any manual claim forms
- Perform all register transactions, in adherence of CVS policy and procedures
- This includes cash, check and charge transactions
- Bag merchandise upon completion of sale
- Perform all prescription pick-up procedures, in adherence of CVS policy and procedures; Complete Prescription Pick-Up Log, validate customer address, Make the Offer to Counsel and direct customer to Pharmacist or Intern (if applicable)
- Communicate with all healthcare professionals when permissible and according to state law
- Retrieve and file prescriptions appropriately according to State and Federal Law
- Participate in all required store operational meetings
- Maintain a clean, organized and professional pharmacy department, according to CVS standards
- Access, input and retrieve information to/from the computer
- Stand for extended periods of time
- Assist front store operations when needed Inventory Management
- Maintain in-stock by ensuring all inventory management policies and procedures are followed
- Utilize appropriate report(s) to maintain replenishment
- Pull outdated, damaged and recalled merchandise and prepare for return
- Assist with putting away drug orders (except CIIs) as permitted by law
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Preferred Qualifications
Required Qualifications continued: Front Store Activities
- Operate a cash register including cash transactions, checks, charges
- Follow company policies and procedures regarding cash register performance
- Request additional help when needed to increase customer satisfaction
- Greet each customer using the eyes, his and help at all times and assist customers with their questions, problems and complaints
- Price merchandise utilizing price guns
- Store cleanliness: break area and rest rooms; vacuum; dust/face; clean windows; rubbish removal; exterior maintenance; sweeping
- Stock shelves
- Complete price changes: document counts, utilize price guns
- Answer the telephone using the appropriate greeting
- Process photofinishing orders
- Maintain check-out area: fill register supplies, bags; wipe counter tops;
- Issue rainchecks when requested
- React to potential shoplifters following company guidelines
- Maintain customer/patient confidentiality
- Maintain card department: order, stock, inventory, signing
- Maintain cosmetic department/units: clean, stock, set displays, sign, prepare returns (UPP system)
- Reset departments/end caps following POGs
- Display and sign weekly, promotional and seasonal merchandise
- Prepare damages: document counts and item numbers, seal trays
- In-store signing, including: shelves, displays, dump baskets, windows, ceiling
- Assist Pharmacy personnel when needed
- Complete minor in-store repairs i.e., carriage poles, change light bulbs
- Work out reserve stock
- Assist customers with large purchases (taking out to vehicle)
- Unload and load trays/cases - 35 pound maximum to a height of 4 feet
- Move trays/cases from one location to another Human Resources
- Support scheduling activities according to the needs of the business and workflow model
- Complete all required training programs
- Communicate with field management and corporate any required reporting
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Education
High School diploma or equivalent preferred but not required.
Pay Range
The typical pay range for this role is:
$15.00 - $19.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Companys 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through ColleagueRelations@CVSHealth.com If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.
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