Job Description
Job Description
As a Strategic Accounts Manager, you will focus on delivering superior operational, project management, reporting, metric tracking and solutions to Health plan clients. You will be responsible for working on and leading strategic and tactical projects for assigned accounts and internal project initiatives. In this role you will lead various Account Management initiatives with the focus on enhancing the service and implementing process improvements on items we provide to our Health Plan clients. You will also identify and implement departmental standard methodologies to ensure your teams success.
You will accomplish this by:
- Building relationships with key client partners through a consultative approach to fully understand client and member needs
- Fostering teamwork and a supportive departmental culture with an emphasis on ensuring exceptional client service
- Developing and implementing effective business process improvements specific to your clients and applicable to the account management team as a whole.
Your success will be driven by exceeding client satisfaction score targets. To be successful in this role you will utilize your strong knowledge of networking within an organization. Your skills managing oversight of processes, proven ability to navigate effectively and hold others accountable to delivering on client commitments as well as managing client expectations or changes to committed deliverables will contribute to your success. You will operate in a dynamic environment with tight deadlines so ability to operate autonomously and make key decisions is imperative. The contributions you will make will position CVS Health as a leader in client satisfaction and service in the PBM marketplace.
**This is a work from home role, candidates can live anywhere in the United States.
Pay Range
The typical pay range for this role is:
Minimum: 60,300
Maximum: 126,600
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
Required Qualifications
* 5 years of work experience which includes at least 3 years of experience in Healthcare or in an Account Management or Client Services role
* 3 or more years of experience in a client facing role within the healthcare industry.
* Travel up to 25% of the time. Travel may require but is not limited to flights, overnight stays, local travel, travel on short notice and other travel deemed necessary by the Company
COVID Requirements
COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
Preferred Qualifications
* 5 years of work experience which includes at least 3 years of experience in Healthcare or in an Account Management or Client Services role
* 3 or more years of experience in a client facing role within the healthcare industry.
* Travel up to 25% of the time. Travel may require but is not limited to flights, overnight stays, local travel, travel on short notice and other travel deemed necessary by the Company
Education
* Bachelors degree or equivalent experience required
Business Overview
Bring your heart to CVS Health
Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
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