Support Technician (training Unit)

Definition

Definition : Under general supervision of the assigned Training Unit Sergeant, the Training Unit Support technician plans, coordinates, processes and schedules training for both law enforcement officers and civilian staff; maintains training record keeping and conducts data processing; arranges appointments, schedules, conferences, travel arrangements, and itineraries; works with staff to identify training needs and opportunities; ensures compliance with all applicable Federal, State, and tribal laws and regulations, as well as department policies and procedures and accreditation standards; and maintains an excellent network with staff and other LE entities. This position is treated as an FLSA non-exempt job class, and may be subject to a rotating schedule to work on nights, weekends and/or holidays.

Distinguishing Features: This class is distinguished from other administrative support classes in that it performs complex technical duties that require advanced knowledge in the area of specialization of training.

Essential Functions : (Essential functions, may vary among positions, however may include the following tasks, knowledge, abilities, skills, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not intended to be comprehensive listing of tasks performed by all positions in this classification).

Examples of Tasks

Tasks :

Assists with planning, overseeing, coordinating, scheduling and implementing the Police Department training program for all sworn and non-sworn staff.

Supports Police Department staff with individual training plans and makes recommendations for training; ensures that staff complies with AZ Peace Officer Standards and Training (P.O.S.T.) continued professional training requirements, Accreditation training Standards and/or specialized training; assists in identifying and resolving problems related to training issues.

Maintains detailed calendar of department training events, activities, and hosting events; arranges appointments, schedules, conferences, travel arrangements, and itineraries.

Tracks Police Department's annual training costs; forecasts, tracks, and controls expenditures related to the training program.

Tracks employee training hours and expenses; updates and maintains specialized database systems.

Establishes and maintains a vast network of training and employee development resources.

Performs administrative duties required in the maintenance of the department's training facilities including firing range ensuring proper upkeep, use, and potentially purchasing of training supplies and other related equipment.

Performs a wide variety of specialized technical and advanced administrative work including but not limited to processing training requests, verifying accuracy of information, researching discrepancies, and recording information in electronic software.

Prepares and maintains accurate and complete records; prepares clear and concise reports to monitor the success of training programs; creates and shares related written materials.

Plans, organizes, assigns, and reviews the work of assigned non-sworn staff and volunteers.

Attends departmental, Community, and external meetings as necessary to attain and convey information regarding the area of assignment including monthly training and potential grant meetings.

Monitors changes in regulations and technology that may affect operations; implements policy and procedural changes after approval; ensures compliance with applicable Federal, State, and tribal laws, rules, regulations, and ordinances.

Assist in training new hires on Department policies and procedures and use the best training methods for a specific purpose or audience.

Attend seminars and meetings to learn new training methods and techniques and use the knowledge to prepare and coordinate future training sessions.

Market Department training opportunities and provide information on benefits to encourage participation.

Coordinates special projects, assignments, and activities as assigned.

Answers phone calls, directs calls, takes messages, and maintains schedules, itineraries, status boards for supervisors and staff. Greets visitors, directs them to appropriate staff, answers routine questions about police department, services, policies and procedures, and assists visitors.

Contributes effectively to meeting the Police Department's goals and objectives; supports other staff members and is a "team player" by assisting personnel with their job duties.

Adheres to all training, policies, and procedures. Maintains strict confidence and security of all data, financial accounts, information, intelligence, metrics, audio, video, computer analytics and meta data, police reports, supplements and associated case files, physical evidence, photographs, statistics and any other materials that are confidential and sensitive to all cases, investigations, personnel records and the operations or property of the SRPD and SRPMIC.

Performs other related duties, as assigned by the designated supervisor to enhance/facilitate departmental operations.

Knowledge, Skills, Abilities and other Characteristics :

• Knowledge of the Salt River Pima-Maricopa Indian Community.
• Knowledge of principles, practices, and methods of administering and coordinating a comprehensive police training program.
• Knowledge of functions, principles, and practices of law enforcement agencies.
• Knowledge of operating procedures and structure of a police department or similar government entity.
• Knowledge of business letter writing and basic report preparation techniques; effective communication techniques in public presentations.
• Knowledge of record keeping principles and procedures.
• Knowledge of modern office practices, methods, and computer equipment and applications related to the work, including Microsoft Outlook, Microsoft Office: word-processing, spreadsheet, database, and graphic design programs.
• Knowledge of English usage, grammar, spelling, vocabulary, and punctuation
• Knowledge of techniques for providing a high level of customer service by effectively dealing with internal and external customers.
• Knowledge in the use and operation of training program software such as PowerDMS.
• Knowledge in the use and operation of the AEGIS or similar related police records management system.

• Skill in establishing and maintaining effective working relationships with staff in the department and other departments, outside agencies and organizations.
• Skill in mathematical computation using calculators and computers.
• Skill in analyzing and evaluating data.

• Ability to coordinate, direct, and implement a comprehensive training program suited to meet the needs of the Community and Police Department.

Knowledge, Skills, Abilities and other Characteristics (cont'd):

• Ability to recommend and implement goals, objectives, and practices for providing an effective and efficient training program.
• Ability to learn the certification and licensure requirements for sworn and non-sworn staff.
• Interpret, apply, and explain applicable Federal, State, and Tribal policies, procedures, laws and regulations
• Ability to follow verbal and written instructions with detail.
• Ability in Problem solving and conflict resolution.
• Ability to m ake sound, independent decisions within established policy and procedural guidelines.
• Ability to effectively handle multiple priorities, organize workload and meet strict deadlines.
• Ability to use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations.
• Ability to communicate clearly and concisely verbally and in writing handle difficult public contact situation.
• Ability to engage people and establish positive professional relationships.
• Ability to establish and maintain a cooperative working relationship with those contacted in the course of work, including the general public.
• Ability to work in a team-based environment and achieve common goals.
• Ability to Walk or stand for extended periods of time.
• Ability to bend, stoop, reach, carry, climb and lift up to 25 pounds as necessary to perform assigned duties.

Minimum Qualifications

Minimum Qualifications :

• Education and Experience:
• Associate's degree
• At least two years of progressively responsible administrative work experience in law enforcement work or closely related field handling similar responsibilities and tasks.
• The candidate should be able to type at least 40 wpm NET.

• Equivalency: Any equivalent combination of experience and education that will allow the applicant to satisfactorily perform the duties of the job may be considered when filing the position.

• Underfill Eligibility: An enrolled Community Member whom closely qualifies for the minimum qualifications for a position may be considered for employment under SRPMIC Policy 2-19, Underfill.

• Special Requirements - Successful completion of Police Department background investigation, polygraph and psychological examinations. Positions in this job class are subject to working a rotating schedule which may include nights, weekends and holidays

Special Requirements

Special Qualifications: Successful completion of Police Department background investigation, polygraph and psychological examinations. Prior to hire as an employee, applicants will be subject to drug and alcohol testing. Will be required to pass a pre-employment background/fingerprint check. Employees are subject to random drug and alcohol testing.

"SRPMIC is an Equal Opportunity/Affirmative Action Employer" Preference will be given to a qualified Community Member, then a qualified Native American and then other qualified candidate.

In order to obtain consideration for Community member/Native American preference, applicant must submit a copy of Tribal Enrollment card or CIB which indicates enrollment in a Federally Recognized Native American Tribe by one of the following methods:1) attach to application2) fax (480) 362-58603) mail or hand deliver to Human Resources. Documentation must be received by position closing date. The IHS/BIA Form-4432 is not accepted . Your Tribal ID/CIB must be submitted to HR-Recruitment-Two Waters.