Surgical Educator / Financial Counselor

Full Benefits available!

POSITION SUMMARY

The Surgical Counselor will contribute to the fulfillment of Novus Clinic & Eyecare Partners’ mission statement by acting as a liaison between the patient, physician, clinic, and ASC through providing pre-operative education to the patient and financial counseling prior to surgical evaluation. The focus of this position is to ensure that the patient, physician and surgical team accomplish a positive surgical outcome that exemplifies fulfillment of the mission statement at Novus Clinic and ECP.

PERFORMANCE EXPECTATIONS

To perform the job successfully, an individual should demonstrate the following competencies:

• Critical Thinking – ability prioritize, plan, and implement patient care and education. Ability to handle stress associated with prioritizing multiple tasks with above average organization skills.
• Interpersonal/Teamwork – Demonstrates a positive, friendly and courteous manner. Maintains a professional attitude. Maintains effective communication and a caring attitude with patients, families, physicians, and other staff. Able to effectively work within a team. Balances team and individual responsibilities. Recognizes each department’s significance and works appropriately with other departments. Above average communication skills: oral and written. Complies with HIPAA regulations. 
• Attendance – Arrives to work area on time and has minimal absences.
• Interface with patients and their families to ensure care is consistent with their expectations
• Counsel patient for all surgeries (cataract/glaucoma/cornea/lids/lasers, etc)
• Provides patient education including, but not limited to, surgical technology, lens options, costs, facility fee per insurance, and any unmet deductible costs
• Have knowledge of surgery package prices and clinic prices for self-pay and out of pocket expenses to utilize when speaking with patient 
• Screens all lasik patients to determine if they are a candidate and want to move forward with a full lasik evaluation
• Verification of medical benefits for surgery & injections
• Discuss benefits and costs of non-covered benefits with patients
• Confirms patient’s insurance provider and communicates need for prior authorization to appropriate parties as needed.
• Establish payment arrangements with the patient and document appropriately. Work with RCM, AR and billing department. 
• Discuss payment arrangements with patients for outstanding patient balances
• Serves as primary surgical counselor for Novus Clinic while maintaining knowledge of surgical scheduling requirements, surgical opts and surgical procedures
• Assists other members of the department as needed.
• Must be able to collect balances due from patients
• Must be self-directed, highly motivated, able to multi-task, work under pressure in a fast paced environment
• Must be able to accurately and efficiently handle multiple projects at one time 

ADDITIONAL RESPONSIBILITIES INCLUDING LANGUAGE SKILLS/COMPUTER SKILLS:

• To perform this job successfully, an individual should have knowledge of database software, Compulink and Microsoft Word
• Printer, copier, telephone, and fax
• Must have proficient computer skills, proper grammar and writing capability
• Must have an understanding of Medicare, Medicaid and Commercial Insurance
• Must have a working knowledge of ICD-9 and CPT codes for ophthalmology
• Must have a working knowledge of all forms associated with the patient medical record (paper and electronic)
• Prefer an understanding of ophthalmic terminology and medical language, spelling and pronunciation 
• Prefer a general understanding of ophthalmic diseases

EDUCATION/ REQUIREMENTS

• High School diploma or GED preferred
• Willing to obtain Basic Life Support (BLS)
• Must be able to provide proof of their identity and their right to work in the United States

PHYSICAL DEMANDS AND WORKING CONDITIONS

• The employee must be able to:
• Walk, stand and sit for prolonged periods of time
• Occasionally be able to lift and/or move up to 25 pounds
• Occasionally be able to push up to an excess of 200 pounds
• Occasionally be able to bend, stoop, kneel and climb
• The majority of the time on-the-job is spent walking, sitting, using hands to hold items and move items, reaching with hands and arms, talking, hearing, stooping, crouching and bending
• The job requires the following types of vision: close, distance, peripheral and depth perception
• Typical noise level for the work environment of this job is moderate (i.e. business office with computers and printers, light traffic)
• Working in an office environment with sustained posture in a seated position for extensive periods of time
• Must be able to communicate clearly in person and over the telephone
• Hearing must be adequate to perform job duties in person and over the telephone
• Works in well-lit and ventilated surroundings including operating rooms, nurse's stations, procedure rooms, lounge, etc.
• May occasionally be exposed to outside environment
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Please do not contact the office directly – only resumes submitted through this website will be considered.