Local Motors, Inc.

Knoxville, TN

Systems Engineer - IT

Posted over 1 month ago

Job Description

Summary/Objective

Responsible for IT hardware and software support to end users. Additional responsibilities include interfacing with cross-functional teams to resolve issues with vehicles in production and in the assembly process, troubleshooting, and general support to daily technical operations.

Essential Functions

  • Provide telephone, in-person and remote support to LMI employees
  • Install and configure systems and applications
  • Contact vendor support for warranty and repairs
  • Configure user access to systems, physical locations, services
  • Setup systems for new users
  • Respond and investigate alerts from monitoring systems
  • Provide other general computer/technical support as needed
  • Asset inventory and tracking
  • Point of contact for real-time escalation from vehicle production and service

Qualifications

  • Bachelor's degree in related field
  • 3+ years experience in technical support
  • Experience supporting and configuring Windows and Macintosh operating systems
  • Knowledge of Linux systems
  • Understanding of hardware and software systems architecture, communications to support in an operations setting
  • Strong communication skills
  • A+ and/or Network+ certifications a plus!
  • Attention to detail
  • Previous customer service experience
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