Systems Support Analyst Senior

Systems Support Analyst Senior

Arizona State University

Off-Campus: Mesa/Tempe

JR101460

End Date:

February 6, 2025 (12 days left to apply)

Apply before midnight Arizona time

Department Statement:

The Herberger Institute comprises six schools: ASU FIDM; the School of Art; the School of Arts, Media and Engineering; The Design School; The Sidney Poitier New American Film School; and the School of Music, Dance and Theatre; and two museums: ASU Art Museum and the ASU FIDM Museum. With programs ranked top 20 and more than 125 degree and certificate options in art, dance, design, fashion, film, media arts and sciences, and more, plus a top university art museum, a leading immersive media facility, and national and international partnerships, the Herberger Institute is a powerhouse of art, culture and design and a model of inclusive excellence.

Our mission is to position designers, artists, scholars and educators at the center of public life and prepare them to use their creative capacities to advance culture, build community and imaginatively address today’s most pressing challenges.

The vision of the Herberger Institute is to advance the New American University by embedding designers, artists and arts-based inquiry at its core and throughout the communities it serves locally, nationally and internationally. With almost 9,000 students and more than 750 faculty members, the Herberger Institute is committed to redefining the 21st-century design and arts school.

As part of Arizona State University, the most innovative university in the nation, the Herberger Institute seeks to drive and scale new ways for arts and design to have impact in our world. We invite you to join our work.

Values:

·       Creativity as a core 21st-century competency

·       Design and the arts as critical resources for transforming our society

·       Innovation, enterprise and entrepreneurship

·       Interdisciplinary and transdisciplinary collaboration and research

·       Social embeddedness

·       Projecting all voices

·       Excellence

https://herbergerinstitute.asu.edu/

Why work @ASU - https://cfo.asu.edu/why-work-asu: Total compensation at ASU is defined as more than the salary paid for the valuable work performed to support the success of our ASU students. It includes:

·       Salary and wages paid

·       Comprehensive package of affordable benefit plans and programs

·       Access to world-class educational opportunities at deeply discounted rates

·       ASU's total compensation estimator shows the approximate value of your overall compensation

Max Pay – Depends on experience:

$70,000.00 USD Annual

Job Description:

The MIX Center at Mesa City Center is seeking a motivated and talented Systems Support Analyst Sr (IT) to join our team. This role provides IT support for users at the ASU MIX Center, working under the supervision of the Operations Director and the IT Senior of the Herberger Institute Information Technology Services. Key responsibilities will include providing expert support for IT tools and systems at the MIX Center, recommending and implementing technology solutions to enhance operations, acting as a lead service support analyst for IT operations of the Sidney Poitier New American Film School, delivering detailed instruction on IT equipment use and providing operational support, utilizing software applications to address specialized needs, communicating with customers, technology specialists, and vendors regarding services. The ideal candidate will have strong familiarity with commonly used film and media workflows, including both software applications and hardware used in the field. They should also demonstrate a proactive approach to improving processes, along with the ability to create, update, and maintain systems to optimize resource use.

Essential Duties:

·       As the Systems Support Analyst Sr (IT), you will handle technical support requests for media and production workflows, ensuring timely issue resolution through detailed ticket updates. 

·       Your responsibilities will include but are not limited to configuring workstations, personal computers, and mobile devices, installing software, and establishing network connections that adhere to industry standards. 

·       You’ll frequently develop and deploy standardized system images with production software to ensure consistent configurations across spaces. 

·       You will manage the hardware life cycle by removing outdated systems from the network, securely wiping data, and preparing devices for reuse. 

·       Hardware installation and replacement, including storage drives and peripherals, will be part of your role, ensuring minimal disruption to production workflows. 

·       Troubleshooting is critical, as you’ll provide on-site and remote support for production software and hardware, resolving issues to maintain workflow continuity. 

Desired Qualifications:

·       Strong knowledge of technical troubleshooting of cross platform; strong knowledge of utility functions to diagnose errors. 

·       Proactively identifies, develops and deploys solutions to improve effectiveness of technology delivered materials/information.

·       Experience providing IT services, particularly in film or media production settings.

·       -Proficiency in installing, configuring, imaging, maintaining, and troubleshooting Windows 10, MacOS, and other operating systems.

·       Experience with deployment systems and tools such as SCCM, JAMF, Active Directory, Group Policies, and TCP/IP networking.

·       Experience with NDI, Dante, AVB, and/or other audio/video over network protocols.

·       Experience in developing, deploying, and testing standardized images for production workflows.

·       Knowledge of system encryption for laptops, desktops, and mobile devices using BitLocker and FileVault for MacOS.

·       Familiarity with virtualization technologies, including VMware, Parallels, and VirtualBox.

·       Strong knowledge of industry standard software, Adobe Creative Cloud, Pro Tools, Media Composer, Nuke, Filmlight Baselight and DaVinci Resolve.

·       Ability to troubleshoot and resolve network issues, including connectivity problems, hardware malfunctions, and performance bottlenecks.

·       Effective communication skills and experience providing customer service support to multiple clients.

·       Basic project management skills, including organizing tasks, scheduling, and prioritizing work based on production timelines.

·       Knowledge of film and media production workflows, including pre-production, production, and post-production processes.

Working Environment:

·       Activities are performed in an environmentally controlled office setting, with extended periods of sitting, standing, and walking. 

·       A full-time work schedule will be arranged with the supervisor, with occasional weekends or evenings required based on workload demands. 

·       Frequent physical demands may include stooping, bending, crawling under or around objects, reaching, lifting, and pushing objects of varying weights, up to 50 pounds. 

·       The position regularly requires working in cramped and enclosed areas, as well as exposure to variations in temperature when deploying equipment. 

·       Employees will receive regular reviews of completed tasks. 

·       This position may require operating an ASU motor vehicle.

Minimum Qualifications:

High School Diploma and two-years (2) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Instructions to Apply

Current Employees and Students should apply directly within Workday using the Jobs Hub. Use this link and log in using SSO:

https://www.myworkday.com/asu/d/inst/1$9925/9925$1348.htmld

To be considered, your application must include all of the following attachments:

·       Cover letter

·       Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

About Us

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About Arizona State University

Recognized by U.S. News & World Report as the country’s most innovative school, Arizona State University is where students and faculty work with NASA to develop, advance and lead innovations in space exploration.

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