Monarch Blackhawk Casino

Black Hawk, CO

Table Games Shift Manager

Posted over 1 month ago

Job Description

Job LocationsUS-CO-Black Hawk
ID2021-13241Employment TypeFull-TimeSubdivisionCasino, Leadership
Overview

Job Title: Table Games Shift Manager

Salary: $55K - $65K

Status: Full Time

Shift: Varies

Other Compensation: This position is bonus eligible up to 10% of the annual salary after completion of on year which is determined by the Company in its sole discretion and based on certain Company and personal performance objectives.

Let your career take flight!!!! Monarch Casino Resort Spa in Black Hawk, Colorado is immediately hiring for all resort positions!

Monarchs new resort will feature a Chophouse, 24/7 Caf, Specialty Restaurant, and Buffet. Our spa will feature state of the art spa services on top of the 23rd story of our resort along with a roof top pool, saunas, hot tubs and more!

Now hiring bold, motivated, team-focused individuals!

Part Time and Full Time Team Members (TMs) Will Enjoy:

  • Hiring Incentives for Non-Management
  • Team Member Referral Program
  • Education/Tuition Reimbursement
  • Flexible Work Schedules
  • 1 Free Meal per Shift
  • Subsidized Transportation Options
  • Free Parking
  • Team Member Anniversary Program and Recognition
  • Accrued Sick Time

Full Time Team Members (30+ hours) also enjoy:

  • 2 Weeks PTO
  • 6 Observed Holidays
  • Health Benefit Insurance Package after 90 days (medical, dental, vision, life insurance, short term disability)
  • 401k with company match
  • Career Development and Advancement Programs
  • In-State and Out-of-State Relocation Assistance Programs

Dont want to drive to Black Hawk? You dont have to! Check out these casino bus routes at www.casinoshuttle.com or www.aceexpresscoaches.com. As a Team Member of Monarch you can ride the casino bus for only $4-$6 per day!

Responsibilities

Table Games Shift Manager is responsible for helping and performing numerous daily tasks and routines that ensure quality service is provided to all guests as well as Supervising staff and the overall daily management of a designated shift in the Table Games department. During each shift, the Table Games Assistant Shift Manager will visit each table games operational area and converse with guests and team members to promote and facilitate the highest guest service attainable. Must be able to identify and correct daily operational deficiencies to achieve this service.

Responsibilities

  • Works closely with the Table Games Shift Managers to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability.
  • Constantly review staffing needs and recommend increase/decrease in staffing levels to coincide with business demands.
  • Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives of the Table Games Department.
  • Assist in resolving team member issues, responsible for motivating team members to ensure they are providing quality service.
  • Assist supervisors to ensure that the table games operations are being managed in accordance with company standards.
  • Maintain an active presence on the casino floor at all times.
  • Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department.
  • Works hand in hand with other Operational departments to ensure highest standards of service and safety of guests and team members.
  • Shares responsibility for the overall integrity of daily operations on assigned shift.
  • Other related duties including but not limited to complying with and understanding the following: Colorado Limited Gaming Act, Colorado Gaming Rules and Regulations, Colorado Internal Control Minimum Procedures. Colorado Liquor and Beer Codes, Federal requirements for Anti-Money Laundering, Company policies and IRS reporting.
Qualifications
  • Must be at least 21 years of age and able to obtain and maintain a Colorado Support Gaming License.
  • 1 year of previous dealing experience preferred.
  • Previous supervisor experience a plus!
  • Skilled in establishing and maintaining effective working relationships with staff and other departments.
  • Must possess excellent guest service and communication skills with the ability to deal with guests.
  • Proficient in Microsoft Office.
  • Ability to speak and write English.
  • Ability to communicate information through spoken words and sentences that others will understand
  • Ability to read and understand information and instructions presented in writing.
  • Strong general mathematical skills
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Must have the ability to stand for duration of shift.
  • Must be able to bend, stoop and continuously use hands.
  • Successfully pass a pre-employment criminal background check and drug screen.

An Equal Opportunity Employer: Monarch Casino Black Hawk does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarchs intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

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