Temporary Front Desk Clerk

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

·        Greet and complete established check-in procedures for arriving guests, using both manual and computerized methods, ensuring guests are satisfied with their room placement.

·        Facilitates guest departure (check-out) by following established manual and computer procedures to close guest accounts properly.

·        Calculates and/or posts monies, receipts, guest accounts, and other forms of credit using accurate, proper cash handling methods. Present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.

·        Answers inquiries and accepts reservations, both in person and by telephone. Accurately disclosing hotel rates and information by using suggestive selling techniques to sell room nights, increase occupancy, and revenue.

·        Maintains good guest relations by keeping abreast of all in-house and community events to answer questions.

·        Control cash transactions at the front desk and maintain complete responsibility for cash bank.

·        Maintain a friendly, helpful, and courteous demeanor at all times.

·        Performs other duties as assigned by management.

·        Informs guests about services and facilities available.

·        Distributes information to guests.

·        Answer phones and make wake-up calls.

·        Other duties may be assigned.

KNOWLEDGE, SKILLS, AND ABILITIES                                           

·        To perform the job successfully, an individual should demonstrate the following competencies:

·        Ability to manage difficult customer situations and respond promptly to customer needs.

·        Ability to maintain confidentiality.

·        Ability to write routine reports and correspondence. 

·        Ability to speak effectively before groups of guests.

·        Follows instructions, responds to management direction.

·        Greets and welcomes guests with a smile, and takes pride in being a resort team member.

·         Knowledge of Internet software and Word Processing software.

QUALIFICATIONS                                                

·        Must be at least 18 years of age.

EDUCATION AND/OR EXPERIENCE                                                  

·     A high school diploma or equivalent is required.

·     Previous customer service and front desk experience preferred.

·     Must be certifiable through the Arizona Department of Gaming and the Cocopah Tribal Gaming Office

NATIVE AMERICAN AND CURRENT EMPLOYEE EMPLOYMENT PREFERENCE POLICIES ARE APPLICABLE TO ALL POSITIONS. MUST BE ABLE TO PASS A PRE-EMPLOYMENT AND ONGOING RANDOM DRUG AND ALCOHOL TEST.