Thrift Store Manager

Definition

Under general supervision of the Social Services Manager, manages and oversees the daily operations of the Helping Hands Thrift Store, including staff and volunteer supervision; customer care and maintaining procedures. Works with the Social Services Manager to continually improve the overall operation of the store and its operational policies, practices and procedures. Provides general planning & vision for store operations including, but not limited to, store hours, donations, goods and services, operating practices, pricing, intake, Community outreach and education plus recordkeeping. This job class is treated as FLSA Non-Exempt.

Essential Functions : Essential functions may vary among positions and may include the following tasks, knowledge, skills, abilities and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not intended to be a comprehensive listing of tasks performed by all positions in this classification.

Examples of Tasks

1. Helping Hands Thrift Store : Guides the Helping Hands Thrift Store program, services, general conception and practical implementation of ideas, services and improvements.

• Manages all aspects of the Helping Hands Thrift Store daily operations, ensures quality and cost-effective source of clothing, household goods, furniture, electronics and jewelry.
• Works with the Social Services Manager to continually improve the overall operation of the Thrift Store and its operational policies, practices and procedures.
• Makes recommendations for store improvement to the Social Services Manager then implements any needed changes and enhancements.
• Monitors all changes for effectiveness and refines the store operations.
• Coordinates the seasonal rotation of store stock.
• Establishes, maintains and improves the customer "layaway" program and its provisions.
• Conceptualizes and carries out all store design ideas and setup.
• Manages all store parking lot related matters.
• Focuses primarily on overall operations and cash register receipts while the Assistant Thrift Store Manager devotes efforts towards store operations.
• Constructs & organizes display for donations.
• Implements retail store "Best Practices" to support the Community's needs.

2. Customer care: Demonstrates a consistent desire to provide goods to the community.

• Ensuring that customers receive professional, positive and affirming language which is in line with community and department values.
• Provides annual training on customer care to staff

3. Intake: Oversees acceptance of all donated goods.

• Sorts, categorizes and determines items to be donated in the Thrift Store.
• Coordinates donations to other charitable entities including other Native American Tribes.
• Washes and reconditions donated items as necessary for reuse.

4. Community Outreach & Education : Provides leadership by acting as the primary point-of-contact for the Thrift Store's charitable education and Community outreach efforts.

• Utilizes all available resources to promote and advertise the Thrift Store's goods and services.
• Works to provide visibility for the Thrift Store and advertise availability for charitable donations.
• Educates the Community regarding the store's purpose, goals and services.
• Coordinates Community announcements and advertising with the Community Relations Office. This includes any Au-Authm News advertising and electronic signage announcements.
• Reviews and edits content and guides strategy for distribution.

5. Specials & Promotions : Promotes all specials and holidays including, but not limited to, the Thanksgiving and Christmas special events.

• Proactively works to promote the Thrift Store as the Community's "go-to" for clothing and occasional household goods.

6. Charitable Efforts : Works closely with the Social Services Divisions and other departments to provide clothing and goods to needy clients.

• Coordinates with other charitable donation partners to provide necessary clothing and household goods for Community Members in need.
• During the intake process, identifies certain clothing and other items for donation to other Native American Tribes.

7. Store Infrastructure & Setting : Works with the Public Works Department staff to make needed changes to the store's physical structure and setting, including any expansion efforts.

• Assumes responsibility for monitoring the store's physical disposition and makes requests for any needed repairs or improvements.
• Ensures the store's cleanliness and attractiveness at all times.
• Plans and reorganizes the store's floor to display and feature donated goods.

8. Record-Keeping, Reporting & Administration : Provides monthly, quarterly and annual reporting to the

Social Services Manager.

• Maintains daily tracking of donated items.
• Creates an annual productivity report that "rolls up" from the monthly & quarterly statistics.
• Logs the following:
• All donated items (in number of pounds or other method)
• Record number of customers.
• Coordinate departmental "assists"
• All referral documentation from various SRPMIC Departments
• "Baby Layette" donations
• Donations to other charities
• Volunteer or day laborers and hours

• Monitors and records all store requisitions, supplies, equipment purchasing and delivery/acceptance.
• Manages the periodic inventory process.

9. Mentoring and Supervision : Mentors and provides routine supervision of the assigned staff including Volunteers and Day Laborers.

• Coordinates with other departments and entities regarding Volunteer's work assignments.
• Evaluates performance of assigned staff and guides staff with technical and customer service skills along with experience necessary to perform independently and attain further career progression goals.
• Provides workflow assignments to direct reports and Volunteers.

10. Miscellaneous : Performs other job related duties as assigned by Social Services Manager or Social Services Director.

Kno w ledge, Skills, Abilities and Other Characteristics:

• Knowledge of the history, customs, culture and traditions of the SRPMIC.
• Knowledge of retail sales store "Best Practices", procedures and operations.
• Knowledge of thrift store management and supervisory practices, techniques and terminology.

• Skill Computer: Internet; Spreadsheet Software (Excel); Word Processing Software (Word); email (Gmail); Presentation software (PowerPoint); and Publisher software.
• Skill successfully implementing store promotions, specials and events.
• Skill partnering with outside resources to enhance store operations and success.
• Skill providing successful Community outreach and education.
• Skill promoting donations and other charitable contributions.
• Skill compiling accurate and timely record-keeping and reports.
• Skill with conceptualizing and implementing effective and innovative methods to promote the Thrift Store to the Community.

• Ability to adapt the Thrift Store to the changing needs of the Community.
• Ability to continually improve the overall operation of the Thrift Store and its operational policies, practices and procedures.
• Ability to communicate with, and work effectively with, employees and the public.
• Ability to develop an outstanding customer service working atmosphere.
• Ability to effectively supervise staff.
• Ability to lift and carry 25 lbs.

Minimum Qualifications

• Education and Experience: Graduation from high school or GED equivalent required.

• For enrolled Community members without a GED, must obtain a GED. Requires participation in the HR GED Program and successful completion of the Arizona state certified exam in order to continue employment with SRPMIC.
• Three (3) years' experience in a retail sales environment required.
• Two (2) years' experience in retail sales management required.
• Knowledge of the SRPMIC and its needs highly preferred.

• Equivalency: Any equivalent combination of education and/or experience that would allow the candidate to satisfactorily perform the duties of this position, will be considered.

• Underfill Eligibility: An enrolled Community Member whom closely qualifies for the minimum qualifications for a position may be considered for employment under SRPMIC Policy 2-19, Underfill.

Special Requirements

• May be required to work beyond normal work hours including nights, weekends and holidays.

Prior to hire as an employee, applicants will be subject to drug and alcohol testing. Will be required to pass a pre-employment background/fingerprint check. Employees are subject to random drug and alcohol testing.

"SRPMIC is an Equal Opportunity/Affirmative Action Employer" Preference will be given to a qualified : Community Member Veteran, Community Member, Spouse of Community Member, qualified Native American, and then other qualified candidate.

In order to obtain preference, the following is required: 1) Qualified Community Member Veteran (DD-214) will be required at the time of application submission 2) Qualified Community Member (must provide Tribal I.D at time of application submission),3) Spouse of a Community Member (Marriage License/certificate and spouse Tribal ID or CIB is required at time of application submission), and 4) Native American (Tribal ID or CIB required at time of application submission).

Documents may be submitted by one of the following methods:

1) attach to application

2) fax (480) 362-5860

3) mail or hand deliver to Human Resources.

Documentation must be received by position closing date.

The IHS/BIA Form-4432 is not accepted .

Your Tribal ID/CIB must be submitted to HR-Recruitment-Two Waters.