Horizon Home Care & Hospice

Milwaukee, WI

Volunteer Services Specialist

Posted 29 days ago

Job Description

Honored to be recognized as a 7-time Top Workplace - APPLY TODAY to join our growing organization!

To some people, home is a place. To others, it's a feeling. To us, it's whatever our patients need it to be, wherever they are. Horizon is a home care and hospice provider built on a foundation of care that celebrates the human spirit and the desire for security, comfort and compassion. We make a loving difference in the lives of our patients and families in offering our wide breadth of services. Our expertise is second to none, allowing us to give our patients the best care available.

As the Volunteer Services Specialist, your purpose is to ensure that the hungry and the homebound are cared for in our community. This meaningful position will allow you the opportunity to connect with community members and volunteers, feel accomplished with varied day-to-day responsibilities, and collaborate alongside a team of enthusiastic individuals.

Responsible for the oversight of three community-focused programs, which include: Meals on Wheels, Final Hours, and Lifeline. The Volunteer Services Specialistworks closely with the volunteerswho make these programs operable by providing basic communication and retention and complete require clerical maintenance and impeccable customer service. Some duties of this position include:

Meals on Wheels (MOW) program:

  • Welcome new clients to the MOW program
  • Oversight and retention of volunteers
  • Schedule weekly routes and assign volunteers to deliver meals
  • Maintain meal pick-up sites
  • Ensure service agreement forms are completed, process prior authorization, and finalize billing information at the end of each month via McKesson

Final Hours program:

  • Prompt communication with hospice team and hospice families upon receipt of request
  • Oversight and retention of volunteers
  • Schedule volunteers Mondays Fridays,On-call weekends with the hospice team to schedule volunteers
  • Submits orders into McKesson

Lifeline program

  • Welcome new clients to Lifeline
  • Contribute to the promotion of Lifeline
  • Schedule Lifeline delivery, installation, and pick-up; covers shifts as necessary

The successful Volunteer Services Specialist cares about our community, can work independently, adapts well to evolving schedulesand abrupt changes, and communicates effectively and appropriately with a diverse population of volunteers, clients, and staff.Youre joining a team comprised of the best professionals in thenot-for-profit industry who believe in what they do and strive to innovate and create the best experience for patients and volunteers. Youll be an essential part of helping other people while enjoying a team of like-minded individuals who have each others back!

  • High School Diploma or equivalent required.
  • 1-2 years related scheduling experience
  • Strong familiarity with MS Office
  • Excellent communication skills.
  • Current/Valid WI Drivers License; plus reliable/insured vehicle
Full-Time, 40 hours/week. Monday - Friday, 8:00AM - 4:30PM. Does include an on call rotation.
Hourly, Non-Exempt
Volunteer Services