Town of Marana

Marana, AZ

Water Business Services Manager

Posted over 1 month ago

Job Description

Closing: Continuous
Town of Marana

UPDATED Hiring Range 12.8.21

Marana is the fastest growing community in Southern Arizona and the 2nd largest municipality in Pima County. The Town was recently recognized as one of the ten most successful cities in Arizona. Marana lies approximately 20 minutes northwest of downtown Tucson and 75 minutes southeast of Phoenix. The Town makes its decisions based on a Strategic Plan that has five focus areas: Commerce, Community, Heritage, Innovation and Recreation.

Marana's standards are high. We are an organization of excellence and have developed four Cultural Value Statements that provide the guidelines for how we work together. Our Cultural Values are: Dedicated Service, Respect, Teamwork and Engaged Innovation.

Position Description

The Town of Marana is seeking a Water Business Services Manager to work in the Water Department. This is a full-time position and an exciting opportunity for someone interested in overseeing the customer service, finance, and community outreach for the billing and customer service division.

This position performs cost control activities of the Water Department; prepares financial reports, monitors revenues and expenditures for the department to assure sound fiscal control and effective and efficient use of budgeted funds. Works with managers ensuring all areas are performed within budget.

Hiring Range: $69,155 - $86,444

Examples of Duties

  • Provides leadership and development to assigned staff; establishes team goals and objectives of the functional area(s); participates in the recruitment process, ensures adequate staffing levels, evaluates work performance, ensures policy and procedure compliance, and provides guidance in employee relations matters.
  • Prepares and develops financial reports, statements and perform comparatives analysis, manages department budget preparations/revenue and accounting structure, capital asset entries and invoices, creates meter data reports, and administers financial controls.
  • Project management for one-time long term projects: impact fees, rate studies, new customer service software implementation. Participates in annual audit by coordinating financial statements, including special district reports.
  • Manages all department outreach/communication.
Minimum Qualifications

  • Bachelors Degree in business administration, public administration or a closely related field.
  • Five or more years of increasingly responsible experience in customer service, utility billing, and meter reading, or closely related field.
  • Three or more years of supervisory experience.
An equivalent combination of education and relevant experience that provides the desired knowledge, skills & abilities to successfully perform essential functions may be considered.

  • Masters Degree in business administration, public administration or a closely related field.
If you meet the minimum requirements, submit a completed Town of Marana application which can be supplemented with a resume and cover letter. Candidates are responsible for verifying receipt of materials. Applications must be submitted by applying online at and following the employment link. All status updates will be sent via email through the applicant tracking system.

Job posting will remain open until a sufficient number of applicants have met the minimum requirements and have been scheduled for interviews. A first review date of applications will be conducted on December 9, 2021.

11555 West Civic Center Drive
Marana, AZ 85653
ph (520) 382-1900 / fx (520) 382-3500

Human Resources Staff Contact
Nikki Hemphill / 520-382-1925 /

For technical issues with the NEOGOV site, please contact Customer Support at 1-855-524-5627.

The Town of Marana is an equal opportunity employer. If you require a reasonable accommodation at any stage of the application/exam process due to a disability, please contact the Human Resources Department prior to any deadlines related to this recruitment process. Please contact the Human Resources Department if you would like this publication in an alternative format.