Adelante Development Center
Wellness Center Coordinator
General Description of Duties: Will be responsible for effectively handling customer contacts by receiving inbound calls and placing outbound calls. Field calls with clients to process wellness referrals, discuss appropriate wellness options and register clients for the referred classes or activities. Provide reminder calls for upcoming client events, record client attendance, and conduct follow-up evaluations. Will develop and maintain positive customer relations and coordinate with various functions within the organization to ensure wellness referrals are handled appropriately and in a timely manner.
Education and Training: High school diploma or equivalent required, with some college preferred. Bilingual (English-Spanish) required. Minimum of one year customer service experience required. Must have advanced computer skills, including a high proficiency with various databases, word processing, and spreadsheet software, including Word, Excel, Outlook, and Access. Must have the ability to provide callers with excellent customer service, and respond to questions professionally and apply critical thinking and problem solving skills to any customer issue. Must be able to effectively communicate in English, with internal and external customers of Adelante. Have the ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from customers, clients, supervisors and co-workers. Bilingual requirement includes the ability to listen to information in English and or Spanish and enter it into a database in English.
Other Requirements: Must be able to pass a background check, pre-employment drug screening, have reliable transportation and an agency insurable driving record. May be required to work outside of regular schedule, including weekends, and holidays to meet seasonal needs. Must be able to work in a busy, fast-paced, and sometimes noisy environment. Must be able to lift 10lbs, stand, walk, bend, stoop, and carry frequently. Must be able to climb 5 ft., reach above shoulder(s), balance, push/pull, occasionally. Veterans will be given preference for this position. Adelante is a drug free workplace. Adelante is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.