Work Control Office Specialist – Facilities Management

Work Control Office Specialist – Facilities Management

Arizona State University

FDM FM Maint Oper Mgmt

Campus: Tempe

99858BR

Job Description

Facilities Management, Maintenance Operations Management, seeks a Work Control Office Specialist. 

Looking for an employer that offers you solid growth opportunities, as well as an inclusive culture and work/life balance? ASU offers the following employee benefits to enhance the total compensation of its staff:

• Flexible work schedules
• 22 days of vacation leave, 12 days of sick leave and 10 paid holidays annually for all staff
• World-class educational opportunities at deeply discounted rates for employees and eligible family members through its employee tuition reduction program. For more information visit https://cfo.asu.edu/reduced-tuition
• 12 weeks of paid parental leave following the birth or adoption of a child
• Comprehensive and very affordable benefits package including dental, vision, and life insurance benefits. More information available at https://cfo.asu.edu/benefits
• Retirement program designed to promote long-term savings and provide income upon retirement which includes Arizona State Retirement System (ASRS)
• Paid time for volunteer and professional development
• Wellness program for preventative health education and screenings
• Disability and leave program for income protection
• Free and confidential Employee Assistance services, helping to manage personal difficulties or life challenges
• ASU Discounts to sports/events along with discounts with ASU partnerships

Salary Range

$20.00 per hour. ASU offers a comprehensive benefits package with the State of Arizona

Close Date

05-April-2024

Essential Duties

• Under general supervision use professional and organizational skills to serve as a frontline reference source to faculty, staff, and students. 
• Respond to University customers with empathy and thoughtfulness via phone system or electronic mail regarding service requests for Facilities Management (e.g. answer questions, direct customers to appropriate resources, provide general information by utilizing knowledge of specialized functions).
• Communicate with maintenance technicians, supervisors and managers on work order requests.
• Coordinate and execute administrative and clerical support to the department (e.g. distribute mail/messages, copying, filing. 
• Perform computer duties and data entry with accuracy and attention to detail to maintain TMA work order system (e.g. write and accept various service request; post notes/comments to work orders.
• Create new files and ensure the appropriate disposition of all physical records in accordance with internal policies/procedures. 
• Plan and prioritize workload to meet strict deadlines. 
• Multi-task.
• Provide assistance/backup to team members. 
• Use knowledge of University policies and procedures. 
• Perform other duties as assigned.
• Clearly communicate to perform essential functions of the job.

DAYS AND SCHEDULE: Monday - Friday, 8:00AM - 5:00PM

Minimum Qualifications

Three (3) years of office/clerical experience, which includes one (1) year in a directly related function; OR,Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

Experience in:

• a work control center environment
• a customer service environment 
• using a work order system(e.g. WebTMA, Maximo, CMMS, CMS, Intuit, Quickbooks, School Dude)
• using Microsoft Office applications (e.g. Outlook, Excel, Word)

Evidence of effective communication skills

Working Environment

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse. Required to stand/sit for varying lengths of time and travel moderate distances to perform work. Regular use of standard office equipment including, but not limited to: computer workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, telephone and associated computer/technology peripherals. May occasionally lift and carry file boxes/reams of paper. Drive University vehicle.

This position is based at ASU’s Tempe campus and may require working from other campuses depending on operational needs. 

Department Statement

ASU Facilities Development and Management (FDM) maintains and services all university-owned property, and develops and constructs innovative and sustainable facilities. FDM’s vision is to contribute to and guarantee the success of the university’s mission by creating and caring for the ASU campus and environment. We provide quality customer service, effectively steward our resources, and meet the needs of the university through creative and collaborative efforts.

Facilities Development and Management at ASU employment requires current eligibility to legally work in the United States. Facilities Development and Management will not be a sponsor for this position.

This position is located at the University Services Building, 1551 S. Rural Road, Tempe, AZ (on Rural Road south of Apache Blvd).

Must possess a valid Arizona driver's license (minimum of Class D) upon employment and maintain throughout employment. Post-offer of employment, selected candidate must possess an acceptable driving record which is 5 or fewer points in the most recent 39 month period from date of hire.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

Work reference history information for 3 current and/or former supervisors will be requested at time of interview

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four-year Bachelor’s degree is equal to four years of experience.

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